Interactive Business Partner

JR United Kingdom; London; On-site; GBP 50,000 - 90,000; Full time

Job description

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TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role

TCS Interactive is Tata Consultancy Services’ award-winning full-service agency unit. We design, engineer & activate digital products and services for the growth and transformation of companies. Global brands use our end-to-end experience transformation services to increase promotion, conversion and retention through commerce, loyalty and self-services solutions underpinned by data and measurement.

We are looking for “hands-on” TCS Interactive Partners to join our Customer Success team. A TCS Interactive Partner will work together with TCS Client partners focusing on interactive goals for named clients. While the Client Partner focuses on CIO as the key stakeholder, the Interactive Partner will focus on CMO, CXO and CDO and his/her directs as the key stakeholders to sell, consult and deliver services. The main KPIs for a TCS Interactive Partner is “customer success”, which will be measured through revenue growth and service portfolio expansion. The other responsibilities and KPIs include configuring and orchestrating the different interactive offerings to help the customer meet their business goals in named clients.

An ideal candidate will have consulting/advisory/strategy experience from either an innovative creative agency or a forward-thinking consultancy. You will be fluent in modern marketing and digital transformation. Ideally, you’ll understand how to translate brand into experience and be knowledgeable in the following concepts: data programs, digital design, direct digital/CRM marketing, customer experience strategy, marketing analytics and creative advertising campaigns. Should be comfortable leading a high-performance team and if needed immerse themselves in customer problems.

Key responsibilities:

• Lead the business development team to develop a sales pipeline and be measured by the sales performance and revenue growth against a given target.
• Client relationship management: Acting as the primary point of contact for clients, the IBP of account is responsible for maintaining and nurturing client relationships, understanding their needs, and ensuring client satisfaction. Advise CMOs, CDOs and Digital Interactive stakeholders in TCS client organizations on strategy encompassing customer experience, digital marketing, e-Commerce, and development of self-services.
• Helps develop strategies that align with the client's business objectives and target audience.
• Align with service leads across the organization to coordinate and own the narrative and outcomes for our customers.
• Act as the customer champion and push for excellence from everyone.
• Own and champion programs, developing the relationship with all stakeholders, bring a systematic and technically valid approach to assignments. Oversees the entire project life cycle, from conception to execution and evaluation, ensuring that all aspects of the campaign run smoothly, on time, and within budget.
• Demonstrate a sound knowledge of consulting tools, practices, and techniques to enable precise analysis and presentation of work delivered.
• Work at a client site as required; this will vary.
• Drive a One TCS mindset across multiple internal and external stakeholders.
• Create, own, and share knowledge on best practices, ways of working and delivery learning across peers internally.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity and inclusion motto is ‘Inclusion without Exception’. Our continued commitment to Culture and Diversity is reflected across our workforce implemented through equitable workplace policies and processes.

You’ll find a welcoming culture and many internal volunteering and social networks to join (these are optional). Our diversity, inclusion and social activities include 12 employee networks such as gender diversity, LGBTQIA+ & Allies, mental health, disability & neurodiversity inclusion and many more, as well as health & wellness initiatives and sports events and we sponsor the London Marathon.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [emailprotected] with the subject line: “Adjustment Request” or call TCS London Office 02031552100 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.