Interaction Content Designer

Base Location: Reading or Perth - this is a hybrid role working a minimum of two days a week from the office at the advertised location.

Salary: £29,200 - £43,800 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

About the Role

As an Interaction Content Designer, your role centres on creating content that facilitates user interaction, both conversational and beyond, aimed at boosting digital adoption and encouraging self-service among our business customers. Our goal is to streamline engagements through digital channels, delivering solutions that not only promote efficiency and ease but also drive operational cost savings. These dialogues are designed to reflect our brand's voice, comply with industry regulations, and, most importantly, facilitate a shift towards digital-first interactions, enhancing customer autonomy and engagement.

Your Key Accountabilities

1. Developing compelling, clear, and actionable content and dialogues that guide, educate, and inspire our users for managing their accounts and interactions with SSE Business Energy.
2. Creating design documents, including interaction patterns, dialogue flows, scripts, and error-handling frameworks that enhance both text and voice interactions.
3. Focusing on improving user engagement and Customer Satisfaction (CSAT) by optimizing designs and providing relevant information.
4. Working closely with Product, VoC and analytics teams to understand the effectiveness of dialogue paths.
5. Presenting ongoing results, trends, and improvements to stakeholders.

What do I need?

1. Strong written and verbal communication skills, aligning conversation design concepts with company goals.
2. Collaborative experience working with cross-disciplinary teams in Agile settings.
3. Expertise in maintaining brand voice and adhering to regulatory requirements.
4. Proficient in web analytics, user feedback analysis, and developing self-serve content strategies.
5. Skilled in UX/UI design tools (Figma, Adobe XD) and content management systems (Contentful, WordPress).

About our Business

The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses.

What's in it for you?

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more.

Next Steps

All applications should be submitted online. If you would like to discuss any working differently requirements or adjustments you may require, please contact Lynsey on lynsey.macdonald@sse.com or on 01738 340426.