Integrity Operations Specialist

Bumble Inc.; London; On-site; GBP 100,000 - 125,000

Job description

Inclusion at Bumble Inc.

Bumble Inc. is an equal opportunity employer and we strongly encourage people of all ages, colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, people with disabilities, and neurodivergent people to apply. We're happy to make any reasonable adjustments that will help you feel more confident throughout the process, please don't hesitate to let us know how we can help.

In your application, please feel free to note which pronouns you use (For example: she/her, he/him, they/them, etc).

We are looking for an Integrity Operations Specialist to join our Trust Operations team. We are seeking a highly motivated, hands-on candidate who thrives in a cross-functional environment and is excited to support the evolution of our Trust Operations team.

In this role, you will investigate safety concerns and provide compassionate, trauma-informed support to members facing safety issues across multiple platforms. You will help uphold Bumble Inc.’s Community Guidelines by reviewing and enforcing actions on violating accounts and content to maintain a safe and respectful environment. The ideal candidate is comfortable working with sensitive content, including child exploitation, graphic or physical sexual violence, suicide and self-harm, and other potentially distressing material. Trust and safety are embedded in Bumble Inc.’s mission of creating a world where all relationships are healthy and equitable.

What You'll Do:

• Review and take action on user reports and proactive detections related to safety concerns, including harassment, threats, non-consensual imagery, and other violations of Bumble Inc.’s Community Guidelines.
• Provide high-touch, trauma-informed safety support to members who have experienced safety incidents.
• Collaborate with internal teams, including Trust & Safety, Customer Experience, and Legal, to escalate and resolve complex safety cases.
• Help enforce Bumble Inc.’s policies by reviewing and processing accounts and content flagged for safety violations.
• Participate in on-call rotations, including nights, weekends, and holidays, as needed.

Required Experience & Skills:

• 2-4 years of experience in a Trust & Safety, customer support, crisis response, or content moderation role, preferably in a high-risk or safety-focused environment.
• Demonstrated ability to work with sensitive content and provide support in cases involving child exploitation, sexual violence, and self-harm.
• Experience handling high-touch safety escalations, particularly those involving vulnerable individuals.
• Excellent written and verbal communication skills, with the ability to provide clear, empathetic, and professional responses.
• Experience collaborating with Business Process Outsourcers (BPOs) to ensure quality and consistency in safety-related workflows is preferred.
• Ability to work independently, prioritize urgent tasks, and make sound judgment calls under pressure.
• Proficiency in Spanish, Portuguese, French, or another second language is preferred.

About You:

• Are passionate about Bumble’s mission and values.
• Are empathetic, resilient, and comfortable working in emotionally challenging situations.
• Have a strong understanding of online safety issues and best practices in Trust & Safety.
• Are detail-oriented and able to balance efficiency with thoughtful decision-making.
• Are comfortable working flexible hours to support global teams and participating in on-call shifts, including evenings, weekends, and holidays.

About Us

Bumble Inc. is the parent company of Bumble, Badoo, Bumble For Friends, and Geneva. The Bumble platform enables people to build healthy and equitable relationships, through Kind Connections. Founded by Whitney Wolfe Herd in 2014, Bumble was one of the first dating apps built with women at the center and connects people across dating (Bumble Date), friendship (Bumble For Friends) and professional networking (Bumble Bizz). Badoo, which was founded in 2006, is one of the pioneers of web and mobile dating products. Bumble For Friends is a friendship app where people in all stages of life can meet people nearby and create meaningful platonic connections. Geneva is a group and community app for people to connect based on shared interests.