Integrated Urgent Care Triage Nurse

To triage incoming referrals assessing the patient's needs, determining the priority of care and processing the referrals accordingly. To contribute to the delivery of high standards of health care to patients by overseeing and responding to the remote monitoring systems supported by the senior clinical team.

To communicate regularly with patients and/or their carers, triaging clinical concerns and presentations as they arise and liaising with clinicians across the system, working in an integrated partnership.

To have awareness of the several integrated services demand and capacity across the system by developing knowledge and skills in SystmOne ledger management with the ability to highlight areas of escalation that could affect capacity.

This is predominantly a non-patient facing role but with regular opportunities to maintain clinical competencies.

Main duties of the job

• To process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.
• To document triage notes in order that the patient's record is complete and for audit purposes.
• To escalate concerns when appropriate by liaising with the clinical teams in the community and the integrated team.
• To assess, prescribe and arrange care interventions and assessments for all patients referred to the Single Point of Access [UCCH, 2h-Urgent Community Response (UCR), Rapid Response and Virtual Ward (VW)].
• To work within the integrated team to prevent unnecessary admission to hospital utilising all available pathways.

About us

Find out more about working for our organisation here:

https://heyzine.com/flip-book/2565ae62eb.html

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS Community Trust in the country to be awarded the title.

Job description

Job responsibilities

• Assess, plan, implement and evaluate all aspects of patient care, and develop care plans, using clinical reasoning skills, which may need to be delivered from a range of options.
• Assess patients holistic needs, communicating complex and sensitive information to patients and carers as to their assessment, diagnosis, prognosis and treatment plan.
• Liaise with GPs, Social services, inpatient teams, other allied health care professionals and the voluntary sector to ensure identified needs are met and care co-ordinated appropriately.
• Have the ability to use the remote monitoring facility for Virtual Ward patients, understanding escalation points and when further clinical support is required.
• Be accountable for work delegated to others within the team.
• Ensure that Cleo, SystmOne (or other patient records used by the Service) inputting is completed on a daily basis.
• Will be exposed to bodily fluids, infected material, blood products, therefore must utilise universal precautions and adhere to infection control policies.
• Process referrals by evaluating the information received and allocating to the appropriate service indicating the priority response necessary.
• To support clinical activity in Virtual Ward Hub and be competent in all aspects of that hub, interchanging role with the VW Triage Nurse when/if the activity increased in that service.
• To be responsible for clinical activity in UCCH and be competent in all aspects of that hub, within scope of practice.
• To be responsible for clinical activity passed by the NCHC SPoC as 2h-UCR and be competence in all aspects of UCR Triaging and allocation, within scope of practice.

Person Specification

Essential

• Registered Adult Nurse Qualification
• Diploma, BSc or higher
• Current NMC registration
• Evidence of continuing professional development

Experience

Essential

• Experience in of working within a multidisciplinary team
• Experience of working with patients with multiple pathologies and delivering care plans to meet their needs

Desirable

• Experience of working within a community setting
• Knowledge of SystmOne
• Experience of working within an acute or pre-hospital setting

Skills, Abilities, and Knowledge

Essential

• Excellent communication skills
• Highly motivated
• Able to provide high standards of care
• Tact & Diplomacy
• Empathy & sensitivity
• Ability to use own initiative
• Good observational & reporting skills
• Ability to manage stressful situations
• Concentrate when undertaking patient care & inputting data/patient records
• Good time management skills
• Good interpersonal skills
• A team player
• Work flexibly to accommodate patient/service needs

Desirable

• Clinical Triage training

Communication

Essential

• Able to communicate effectively in written and verbal English language

Personal and People Development

Essential

• Evidence of relevant experience and development
• Support other staff

Personal Attributes / Behaviours (linked to the Trust's Behaviour Framework)

Essential

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults
• Self-awareness
• Enthusiastic and able to work under pressure

Other

Essential

• Be able to kneel, bend and stoop and work in cramped environments
• Able to manoeuvre limbs of up to 5kg - 6kg
• Able to manoeuvre patients using handling aids
• Must have full UK driving licence and have access to a vehicle
• Be able to make own travel arrangements to patients, clinics, base and meetings as required
• The post holder will need to be passed fit to perform full duties of the post through occupational health with any reasonable aids and adaptations if necessary. Some roles require additional level of checks as part of the employment process, i.e. roles which come into contact with children, vulnerable adults or their families.
• This is a 12h a day, 7 day a week service and some weekend working will be expected. Hours of service delivery, 08:00-20:00

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Reed House
Peachman Way
Norwich
NR7 0WF

Any attachments will be accessible after you click to apply.

839-6710950-SR-A