Integrated Customer Services Coordinator

A vacancy has arisen within Transactional and Customer Services for an Integrated Customer Services Co-Ordinator. The vacancy is temporary for 12 months.

WHAT IS INVOLVED?

You will undertake duties on behalf of the Integrated Customer Services Manager to further the aims of the integrated customer service ambitions within the Council.

You will also provide direct co-ordination and support for projects and change initiatives, including customer feedback and contribute to the strategic development and planning for the service.

The successful candidate will have:

• Experience of project planning
• Experience of co-ordinating streams of work
• Experience of working within a customer services environment
• Experience of working within a customer service environment

This is an exciting opportunity to join and support an exciting customer service operation.

We encourage you to contact Steven Cleckner via email at steven.cleckner@durham.gov.uk to arrange an informal discussion about the role.

WHAT WILL I NEED?

You should have NVQ level 3 or equivalent demonstrable management experience in a customer service/project management environment.

Please refer to the attached person specification for the full criteria.

REWARDS AND BENEFITS

We offer generous rewards and benefits that are designed to help you perform at your best:

• Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.
• Option to purchase up to 10 additional days annual leave per year.
• Excellent work/life balance through schemes including job sharing, compressed hours, and flexi-time (allowing up to 13 flexi days per year).
• Hybrid working (home and office working).
• Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS.
• Wellbeing Portal and access to an Employee Assist Scheme.
• Wide range of learning and development opportunities including professional qualifications, coaching, and mentoring.
• Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers).
• Discounted DCC gym membership.
• Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.
• Trade Union membership.
• A range of other salary sacrifice schemes such as car leasing. Rewards and benefits are subject to individual terms and conditions.

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HYBRID WORKING

Durham County Council currently operates a hybrid working policy where a model of 2 days in the workplace and 3 days at home/remote will apply. This model is pro-rated for part-time roles and arrangements are at managers discretion, alternatively you can work all of your contracted hours within the workplace if you prefer.

EQUALITY, DIVERSITY, AND INCLUSION

We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services.

We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job.

As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.

INTERVIEWS

Interviews will be held week commencing 6th May 2025.

We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

HOW TO APPLY

In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal.

Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.

If you have any support needs or require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 262 727 (option 2), or the Recruitment Team via email at RecruitmentResources@durham.gov.uk

REMOVAL AND LODGINGS

Removal, lodging, and separation expenses may be available to the successful candidate if at the time of application for appointment their place of residence is outside the administrative area of County Durham and more than 30 miles in a straight line from their new administrative centre, along with several other criteria for eligibility.

We collect personal information from you when you register with North East Jobs and make an application. Details on how we process your personal data is available in our Privacy Notice.

PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.

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