Insurance Operations Manager

Location: Fully office-based in North West London

ROLE OVERVIEW

A key opportunity has arisen with one of our clients and we are seeking a proactive and organised Office Operations Manager to oversee the day-to-day management, HR, operations, and possibly offer executive assistance. You are someone with strong organisational, computer and problem-solving skills.

RESPONSIBILITIES

• Supervise daily office operations to ensure efficiency and productivity.
• Coordinate the maintenance and repair of office facilities and equipment.
• Oversee the inventory and procurement of office supplies to maintain stock levels.
• Serve as the primary liaison with the IT service provider for technical support and issues.
• Manage all incoming and outgoing mail and deliveries.
• Ensure compliance with health and safety regulations and standards.
• Manage HR functions, including onboarding new hires and coordinating staff departures.
• Support the creation and execution of HR policies and procedures.
• Oversee employee benefits, process leave requests, and assist with payroll administration.
• Maintain confidentiality while handling sensitive information.
• Coordinate with insurance providers to meet administrative requirements.
• Perform file audits to verify the accuracy of stored data.
• Offer administrative assistance to company directors.
• Assist the Operations Director with project-related tasks and initiatives.

EXPERIENCE

• Previous experience in a similar role / Administrative role
• Strong organisational and problem-solving skills
• Understanding of HR practices and UK employment law
• Prior experience in an Operations role is preferred

SKILLS

• Excellent communication and interpersonal abilities
• Proficiency in Microsoft Office suite