Insurance Operations & Compliance Manager UK

Open; London; On-site; GBP 40,000 - 80,000; Full time

Job description

Open is an Australian-founded insurtech company on a mission to deliver the best insurance experiences for the world.

We've grown rapidly since launching in the UK, working with some of the UK's leading consumer brands. And we're just getting started.

Now, we're looking for a UK Insurance Operations & Compliance associate or manager to drive our customer outcome oversight and regulatory compliance functions as we scale.

Reporting to the Chief Commercial and Insurance Officer, you'll have the opportunity to have a direct impact on customer outcomes and get hands-on on everything from new product launches to our biggest partnerships.

This is a fantastic opportunity for an ambition junior insurance operations or compliance manager to join a scaling business and accelerate your career.

About Open

Open's on a mission to deliver the best insurance experiences for the world.

With data and technology at our core, we power the embedded insurance programs for leading brands like Avios, Starling Bank, Bupa and Telstra (Australia's largest telco) and their customers. Starting in Australia in 2016, we've launched in the UK and are growing rapidly across travel, gadget and home insurance.

We're backed by leading investors, including LocalGlobe (UK), AirTree Ventures (AU), Movac (NZ), and Hollard Insurance (AU).

Plus, we've been a certified B Corp since 2017, keeping our commitment to having a positive impact on our people, partners and communities at the heart of everything we do.
Come and join our global team and help us to deliver the best insurance experiences for the world.

What You'll Do

What you get up to day-to-day will vary, but here's an idea of what you can expect over the first few months:

• Customer outcome reporting & oversight - Manage regulatory and customer outcome reporting for our Board, underwriters and the FCA, taking ownership of recommendations and actions and seeing them through to completion.
• Support product innovation - Collaborate with distribution partners, underwriters and the wider team to launch innovative new products and experiences within the regulatory environment we operate in.
• Ensure regulatory alignment - Oversee adherence to insurance product terms and underwriting agreements.
• Scale governance frameworks - Drive Open's compliance and insurance governance strategies, processes and controls, working closely with our Risk and Compliance advisors.
• Maintain compliance excellence - Keep our internal compliance documentation up to date, oversee compliance training, and proactively navigate regulatory changes.

We firmly believe your career is what you make it. There's no shortage of things to do at Open, and in this role you'll have exposure to all parts of our business in the UK. You'll also get a chance to learn from, and share your own learnings and experience with, the broader global team.

With broad experience, tons of responsibility, the balance of plenty of autonomy with coaching, feedback and support, you'll have all of the ingredients you need to develop rapidly and propel your career growth.

Requirements

To succeed, you'll need:

• 3-5 years of insurance operations, 1st-line compliance or other relevant experience in the financial services sector, ideally in insurance;
• a strong understanding of the FCA Handbook and Consumer Duty;
• experience in a fast-growth start-up or scale-up will be beneficial;
• the ability to create plans, prioritise and then roll up your sleeves and get things done;
• a "no excuses" attitude to delivering great experiences for our customers and our partners and taking ownership when you see a problem that needs fixing;
• excitement to learn new things and challenge yourself when faced with complex problems;
• to be very organised and able to manage multiple projects at once in a fast-paced scale-up environment;
• strong analytical, critical thinking, problem solving and communication skills;
• proven ability to work effectively with data, ideally with modern data tools like Snowflake; and
• the ability to build and manage relationships with other Open teams and external partners.

Benefits

It's an exciting time to join our team and be part of a company that is solving some of the most exciting problems at the intersection of insurance and technology.

We provide our team with:

• Highly competitive compensation, including share options - we believe in paying people what they're worth and having everyone in our company share in our success
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally - as you grow, your role can too
• Flexible working - In our UK team, we're in the office near Bond St, London 3 days a week to get the most out of collaborating together, but we are about impact, not time at your desk.
• Annual allowance for professional development - use it towards a gym membership, professional coaching, a conference. Whatever matters most to you.

At Open, we're open and this means that we celebrate diversity and are committed to providing an inclusive environment for all employees.

Lastly, Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn't exactly match the job description. We're looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we're continuously challenging each other to live our values, and aren't afraid to raise questions when we fall short. Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let's build the future of insurance together.