Insurance & Claims Officer - G5 - R5605B

Insurance and Claims Officer

• Job Type: Temporary, Full-time
• Location: LE1, Leicester
• Salary: £15.85 per hour
• Work Mode: Hybrid

We are seeking an Insurance and Claims Officer to join our team on a temporary basis. This role involves investigating and managing insurance claims against the council, particularly those that are disputed or potentially fraudulent. The successful candidate will ensure that claims are properly prepared and pursued, and that all incident details are accurately recorded in compliance with the Data Protection Act.

Day-to-day of the role:

• Progress and record information on an allocated caseload of insurance claims against the council, including investigating potential cases of fraud.
• Determine liability by reviewing and investigating cases and evidence provided.
• Meet, interview, and negotiate with claimants, their legal representatives, and other stakeholders.
• Recommend and prepare cases to be challenged in court, including injury compensation claims.
• Instruct Loss Adjusters where necessary.
• Identify and propose actions to reduce incidents or procedural changes to enhance team effectiveness.

Required Skills & Qualifications:

• Experience in handling claims for an insurance company or a large organisation.
• Tactful and diplomatic skills, especially when dealing with irate or distressed clients, members of the public, or employees.
• Willingness and ability to stay updated with legislation, guidelines, and best practices, and to obtain further skills and qualifications as the role develops.
• ACII qualification or progression toward one is highly desirable.
• Experience in liability and personal injury related to negligence policies such as public liability, employers' liability, or motor.

Benefits:

• Access to a dedicated consultant for ongoing support.
• User-friendly online system for managing timesheets, holiday requests, and employment documents.
• Free training, access to discount clubs, healthcare options, and Reed rewards.
• Inclusion in pension schemes, paid holiday schemes, and maternity benefits.
• Opportunities to work with leading UK employers including local authorities, the NHS, and local businesses.

To apply for this Insurance and Claims Officer position, please submit your CV detailing your relevant experience and why you are interested in this role.