Instructional Designer

Permanent Full Time

The Instructional Designer (ID) is responsible for analyzing, designing, developing, implementing, and evaluating training programs and curriculum for the various roles within Canada Operations. They will work collaboratively with the Senior Instructional Designers, Operations and Customer Service leaders and subject matter experts (SMEs) and Learning Relationship Managers (LRMs) to determine learning objectives and design engaging learning solutions (e-learning lessons, facilitator guides, learner materials, evaluation materials, etc.) to help promote Business Delivery’s Learning & Development centre of excellence. The ID will also work with the Operations Trainers to ensure they have the confidence and competence to effectively deliver training material to employees.

What you will do

• Collaborate and provide consultation with business partners and SMEs to analyze, design, develop, implement, and evaluate training solutions.
• Follow adult learning principles to develop instructor-led and web-based training material, ensuring curriculum aligns with business goals and desired performance outcomes.
• Effectively interview and collaborate with assigned subject matter experts to identify required information.
• Research available, relevant resource materials that provide information about jobs/tasks/competencies.
• Conduct needs/gap analysis in existing training materials for improved learning experiences.
• Use a variety of instructional design techniques to conduct the required phases of analysis, including identifying and detailing training plans and design documents.
• Measure the effectiveness of training content and programs using the Kirkpatrick model of evaluation.
• Ensure all training materials are clear, concise, consistent, and instructionally sound.
• Construct learning objectives for optimal assessment of learning retention.
• Work with subject matter experts to gather and build training that meets the needs identified by customers.
• Ensure content validation through the appropriate review and editing cycles.
• Pilot new training programs, report on results and adjust programs, as necessary.
• Support facilitators/instructors and obtain feedback on the effectiveness of training design.

What you will bring

• Certificate in adult education or 5 years of relevant instructional design experience.
• Proven application of current adult learning theories and practices within training materials.
• Knowledge and application of various instructional design methodologies and techniques.
• Experience in an Insurance and or Investment organization would be an asset.
• Willingness to keep current with the latest technologies and learning trends.
• Demonstrated ability to engage learners through creativity.
• Experience developing effective training materials including presentations, facilitator guides, storyboards, eLearning lessons, and simulations.
• Outstanding written and verbal communication skills, paying close attention to detail and accuracy.
• Experience translating in-depth information into an easy to understand, digestible format.
• Demonstrated ability to communicate and collaborate with various peers and leaders across business functions and departments.
• Proven time management skills through effective project management.
• Responds positively to organizational, departmental, and process change.
• Proficiency with eLearning design tools (e.g., Articulate 360, Snagit, Vyond).
• Comfortable working in a fast-paced environment.
• Experience with Learning Management software (e.g., SumTotal, Geo learning) and Knowledge Management software (SharePoint, CRM) is an asset.
• Ability to multi-task and problem solve within a fast paced, high-tech work environment.
• Exceptional customer service and negotiation skills.
• Strong facilitation and presentation skills.
• Proficient in Microsoft Office skills (Word, Excel, and PowerPoint).
• Ability to manage and prioritize multiple projects, deliverables, and competing priorities with a proven record of success.

The base salary for this position is between $54,300.00 - $95,200.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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