Installations Manager

Celestra Limited; United Kingdom; Hybrid; GBP 40,000; Full time

Job description

• Up to £40k + Car Allowance (£400 Per Month)
• Posted 8 April
• Closing 30 April

About Celestra

Celestra is a dynamic, fast-growing company providing IT services to some of the most prestigious brands in the hospitality and retail sectors. We specialize in fostering long-term partnerships, seamlessly integrating with our clients’ teams to help them achieve their digital goals. With a nationwide presence, our exceptional customer service and rapid delivery are second to none.

Role Overview

As an Installations Manager, you will be responsible for overseeing the end-to-end delivery of IT installation projects across multiple client sites while ensuring a seamless connection between our Support Centre and Service Delivery teams. Your role will be key in managing on-site teams, coordinating logistics, and ensuring installations are delivered efficiently, on time, and within budget. You’ll also play a crucial role in ensuring service excellence by managing escalations, improving support processes, and maintaining strong client relationships.

Key Responsibilities

• Plan, coordinate, and oversee IT installation projects, ensuring smooth execution from start to finish.
• Act as the primary point of contact for clients, ensuring all site work meets expectations and industry standards.
• Manage and schedule field engineers and contractors, ensuring they have the resources to complete installations successfully.
• Oversee logistics, including equipment dispatch, stock levels, and on-site readiness.
• Identify potential risks, troubleshoot on-site issues, and escalate where necessary to keep projects on track.
• Maintain accurate site reports and installation documentation for internal and client use.

Service Delivery & Support Centre Management

• Work closely with the Support Centre to ensure a smooth transition between installation and ongoing support.
• Manage escalations from both installation teams and clients, ensuring swift resolution of issues.
• Collaborate with Service Delivery Managers to align installation processes with broader service level agreements (SLAs).
• Continuously review service performance, identifying areas for process improvement.
• Ensure all installations adhere to health & safety regulations, industry standards, and client requirements.

Cost & Resource Management

• Oversee project budgets, ensuring installations are delivered within cost parameters.
• Support field resource forecasting, ensuring teams are effectively allocated based on project demand.
• Maximise cost efficiencies while maintaining high service standards.

Ideal Candidate

• Industry Experience: Background in IT installations, retail, hospitality, or a similar fast-paced environment.
• Technical Knowledge: Experience with EPoS installations, networking, cabling, or IT hardware rollouts is highly desirable.
• Leadership Skills: Proven experience managing engineers, contractors, and support centre teams.
• Project Coordination: Strong ability to manage multiple installations while working closely with service delivery teams.
• Service Delivery Focus: Understanding of ITIL frameworks and how installation projects impact ongoing service management.
• Problem-Solving: Ability to troubleshoot technical, logistical, and service-related challenges.
• Financial Acumen: Experience managing budgets, costs, and commercial decision-making.
• IT Proficiency: Comfortable using MS Office, project management tools, and service management platforms.
• Full UK Driving Licence: Ability to travel to client sites as required.

What We Offer

• Private Medical Insurance & Company Bonus Scheme
• Hybrid Working & On-Site Parking
• Company Pension, Flu Vaccinations, Eye Tests
• Team Building Events & Monthly Recognition Awards
• Office Perks: Fresh fruit, snacks, and a coffee van every morning