Insights Manager - THG Nutrition

THG Fluently; Manchester; On-site; GBP 35,000 - 55,000; Full time

Job description

About THG

We’re a fast-moving, global technology group that specialises in taking brands direct to consumers. We’re home to a portfolio of leading brands and sites including Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all of which are powered by our fully integrated digital commerce ecosystem, THG Ingenuity.

We handle everything in-house, including technology, content creation, e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach ensures we can fully realise our vision and maintain our leadership in a rapidly evolving global industry.

THG Nutrition & Wellness

THG Nutrition & Wellness is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, its family of brands, Myvegan, Myvitamins and MP Activewear.

We want to be the world's most empowering health movement, championing everyone to live healthier, more active lives. Our brands and people exist to break boundaries, to power and empower those who want more. We break conventions, we’re a force for good, and we keep it real. These are the values that drive us through every day.

Everything we do is done in-house, from manufacturing and new product development to content creation, e-commerce, marketing and logistics. This means we’re perfectly positioned to deliver to our vision and keep our place at the top of a fast-moving, global industry.

It's an incredibly exciting time to join the team, and we’re always looking for talented people who share our vision and values to drive our Nutrition & Wellness movement forward.

Job Title: Customer Insights Manager

Company: Myprotein

Location: THG HQ (WA15 0AF) Office based 5 days per week

Why be a Customer Insights Manager at THG?

At THG, we are now recruiting an exciting new position for a Customer Insights Manager to join our Nutrition Marketing Team. The role centres on delivering consumer insight, conducting market research with our own customers, and consumers in the wider marketplace, to understand behaviours, attitudes and expectations – and using this to inform business strategies across the key territories we operate in.

Key Responsibilities

As a Customer Insights Manager you’ll:

1. Brand Tracker Management
   • Act as the primary point of contact with the partner agency for multi-market brand tracking.
   • Oversee resource management and fieldwork execution to ensure smooth research operations.
   • Maintain a strong working relationship between internal teams and external agencies.
2. Data Interpretation & Reporting
   • Analyse and interpret data from the brand tracking dashboard.
   • Develop insightful reports and present findings to stakeholders and senior leadership.
   • Shape the delivery of results in debriefs, ensuring actionable insights are communicated effectively.
   • Integrate various data sources (e.g., marketing spend, sales data, social insights) to provide a holistic view of brand performance.
3. Customer Research & Insights
   • Support qualitative and quantitative research projects across the business.
   • Utilise internal resources (Myprotein customer community, THG Nutrition databases) or third-party agencies based on project needs.
   • Conduct research across multiple markets, ensuring insights are culturally relevant and actionable.
4. Research Project Execution
   • Take research briefs from stakeholders and translate them into structured research plans.
   • Analyse data and create visually compelling reports with clear recommendations.
   • Conduct a range of studies, including product ideation, concept testing, usage & attitude (U&A) research, and behavioral studies.
5. Customer Community Growth & Engagement
   • Develop and expand the customer insight community.
   • Build new avenues for gathering customer feedback to inform business decisions.
   • Ensure the customer voice is integrated into product development, brand campaigns, and strategic planning.

What skills and experience do I need for this role?

• Experience in a customer insight role, either agency or client-side.
• Strong understanding of the principles of market research, and experience in both the quantitative and qualitative space. The role also requires brand tracking experience and an understanding of best practices in delivery of this research.
• Desire to take on a role with a high level of autonomy and responsibility, including management of projects from start to finish and overseeing relationships with partner agencies.
• Confidence in working from brief, through research design and fieldwork, to analysis and reporting.
• Strong analytical skills and an ability to create impactful reports.
• Excellent verbal communication skills, with the ability to communicate clearly, effectively and appropriately.
• Team player, able to work with multiple business units to achieve objectives.
• Able to effectively prioritise workload and manage multiple projects at once.

What’s in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.
• Develop your expertise through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don’t want to work on your birthday? We don’t either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.
• Access our in-house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State-of-the-art on-site gym.
• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On-site staff shop.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.