Insight Platform Client Manager

Salary: Competitive Plus Benefits
Location: Holborn Store Support Centre, London, EC1N 2HT
Contract type: Permanent
Business area: Nectar 360 Ltd
Closing date: 17 November 2024
Requisition ID: 269708

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Everything our Nectar team does is powered and fuelled by data — and by great relationships with some of the UK’s favourite brands. The Nectar 360 team focuses on developing loyalty programmes, turning amazing data into something that makes a difference, traditional media and digital. It’s like an agency-within-a-retailer, and retail media is crucial. The culture might not be what you expect either, because there’s no set-up quite like this one. The team is a real priority because it’s connected to everything the business does, and drives profitability. It’s where you can take risks, learn from them and be recognised.

In a nutshell

Nectar360 (N360) offers suppliers comprehensive multi-channel marketing solutions in and around Sainsbury's and Argos stores and online. We have a unique approach to store and customer planning. Using Nectar, the UK's most comprehensive customer database, their teams conduct advanced analysis to uncover new insights about shopper interactions and brands.

This is an exciting opportunity for an Insight Manager to join the Nectar360 Data & Insight team, focused on the account management of our SIP (Sainsbury's Insight Platform) clients sitting within the New Business division as well as future data commercialisation activities.

We are looking for an ambitious Client Insight Manager with excellent communication and organisational experience to work with our suppliers, stakeholders, the Nectar360 Client Service team, and the Nectar360 Data & Insights team to drive the uptake of SIP as well as manage the contract renewals for those clients already subscribing to the platform.

The use of SIP enables our business and suppliers to make more data led business decisions at great pace by unlocking the full potential of the platform. You’ll act as an ambassador for Sainsbury’s Insight Platform, running review sessions and demonstrations to both existing and prospective suppliers with an annual commercial goal to develop proposals, convert pipeline opportunities and secure contract renewals of our market leading insight platform delivering against a personal annual target of £4m of margin contribution and playing a key role in our annual revenue Data & Insight target of £33m.

A positive, forward-thinking, and can-do attitude is essential as you will be working in one of the fastest growing and dynamic areas of the business.

What you need to do

1. Your role will cover all commercial and client service requirements for FMCG suppliers that subscribe to SIP Sainsbury’s from managing and negotiating the SIP annual renewals, directing and converting pipeline opportunities to delivering review sessions for our existing SIP suppliers.
2. You will work collaboratively with the N360 Client Service team including Client Directors, Senior Client Managers, Client Managers and Exec levels. You will ensure the Client Service team are regularly updated with the status of their client’s SIP contracts, SIP usage and engagement, and you will follow up on all New Business leads / Data & Insight opportunities generated.
3. You will confidently manage client relationships and develop a deep knowledge of your client’s business, working collaboratively with N360 Client Services, to help and identify how SIP will improve their business decisions/opportunities with Sainsbury’s and how they can maximise their SIP access throughout the course of their contract.
4. You need astute relationship management, including excellent interpersonal and negotiation skills required both across the breadth of the Sainsbury’s business including: Client Services, Planning, Analytics and Data & Insight teams as well as external suppliers.
5. You should be naturally curious on industry trends and competitive threats, seeking out and demonstrating creative thinking in leveraging new opportunities to drive growth/relationship.
6. You will create, develop, improve and maintain Nectar360 external SIP comms e.g. email templates, creds deck to drive awareness and a pipeline of insight prospects from our FMCG client base.
7. You will calculate the fees for Sainsbury’s Insight Platform (SIP) and EPOS contract renewals as well as new business proposals, ensuring the correct information is captured in a timely manner and aligning with the Nectar360 Data & Insight strategy.
8. Be responsible for the financial admin associated with the 80 SIP client contracts within your portfolio by ensuring new clients and respective contracts are set-up on internal systems.
9. Facilitate and manage reviews sessions with all New Business clients subscribing to the platform to review current / renewal agreement and company usage.
10. Work with the N360 Client Service and N360 Finance teams to help bring-in aged debt from relevant clients.
11. Regularly review SIP usage amongst clients and proactively reach out to clients where usage is low and renewal may be at risk.
12. Support the wider Data & Insight team in ensuring all SIP opportunities are updated in our financial systems.
13. Collate relevant market, industry and client information to communicate to the wider team.
14. Carry out store visits to keep abreast of activity within Sainsbury’s and competitors.

How I will succeed

1. High energy, organised, proactive and a team player with a ‘can do’ attitude.
2. You’ll be skilled at working in a matrix environment whilst also dealing with a wide variety of clients with differing needs and requirements.
3. Demonstrate customer centric thinking.
4. Outstanding verbal and written communication skills and superior presentation skills.
5. Commitment to ongoing personal development.

What I need to know

1. Good written and verbal communication skills.
2. Computer literate - high competence in Microsoft Office, namely Excel, PowerPoint, Teams, Word and Outlook.
3. The ability to understand business needs.
4. Knowledge of working with data is important.
5. To be quality conscious.
6. To have an excellent eye for detail.
7. Excellent numerical and grammatical skills.
8. Be highly organised.
9. Have good interpersonal skills - Strong people and relationship building skills with clients and internal teams.
10. Be self-motivated & a high energy team player.
11. Proactive problem solving capabilities.
12. Dedication to going the extra mile.

Why Nectar360?

When you join the Nectar360 team you’ll need to be ready for some varied and challenging work, and to be part of a business where nothing stays the same for long. You’ll work alongside brilliant people who will inspire, support and challenge you to push boundaries both for you and the business.

You’ll develop through stretching goals, targeted development and exposure to interesting work and people. Working for Nectar360, you will be working with the UK’s best known Consumer brands, through to smaller, start-up manufacturers.

We believe people are at their best and their happiest when they are using their strengths. We will work with you to work out what those strengths are and how best to use them to achieve what you need to, and more, and to go on to do great things within Nectar360, and beyond.

#LI-SA1

We are committed to being a truly inclusive retailer so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new — whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to save 10% on your shopping online and instore at Sainsbury's, Argos, TU and Habitat, and we regularly increase the discount to 15% at points during the year. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 10% of salary (which may vary for Nectar360), depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy up to an additional week's holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, salary advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).