Insight Analyst - Glasgow

Insight Analyst

Job Tenure: Full-time, permanent

Salary: Competitive

Company Description

Here at esure, we’re no strangers to change. As one of the industry leaders in the insurance business, striving to become a world-class digital insurer, we’re getting ready for more. It’s creating great new opportunities for innovative and talented industry professionals to join us at a pivotal point in our development.

Job Description

We are currently recruiting for an Insight Analyst to join our Operations department on a permanent basis.

You will provide insight and analysis to the wider business, evaluating performance, recommending new initiatives and highlighting where customers leave our online journeys resulting in physical contact centre support.

What you’ll do:

1. Delve deep to draw out insights on colleague, customer and commercial behaviour and spot opportunities to inform continual improvements
2. Develop AI/ML modelling using Python in DataBricks for forecasting, outlier analysis and Next Best Action
3. Design and create MI tools and reporting systems capable of capturing required data, outputting relevant MI and reporting results against agreed performance measures
4. Capture, refine and fulfil one-off insight and report requests from the business
5. Ensure control documentation is kept up to date and perform quality checks
6. Take a keen interest in product development and using your insight and analysis make recommendations to the business

Qualifications

What we’d love you to bring:

1. Passion for data with an inquisitive mind and excellent analytical and problem-solving skills
2. Confidence to challenge the status quo while working collaboratively to deliver best in class insight and analysis
3. Proven fluency in SQL or Python, writing code which is clean and easily interpreted
4. Outstanding visualisation skills (we use Tableau)
5. Demonstrable ability to extract and transform data for use in modelling and machine learning
6. Experience in customer focused insight is our ideal, with any exposure to call centre environments being a big plus.
7. Any DataBricks experience is highly advantageous

Additional Information

Why choose us? This is your opportunity to be at the forefront of our game-changing journey and be part of something truly special! And to top it off, here are some perks to life at esure:

1. A competitive salary that recognises your skills and potential
2. A bonus scheme that celebrates your contribution to esure’s success
3. Discounts on our insurance products, for you and your family
4. 25 days annual leave, plus 8 flex days to be taken as and when suits you
5. Benefits just for you: our hub – My Benefits Box – is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances.
6. Grow your career with us: whatever your goals, we’ll support you with hands-on training, mentoring, a LinkedIn Learning licence, access to our exclusive Academies, regular career conversations, and expert partner resources from the likes of Women in Data and Women in Tech.
7. Join our communities: our networks give you the chance to connect, learn and share with like-minded colleagues across the business – for work and play.
8. More flexibility for you: we’re a proud supporter of the ABI’s Make Flexible Work campaign and welcome you to ask about the flexibility you need, whether it’s part time, job sharing, or compressed hours.
9. Live a healthy lifestyle: we offer lots of support, so you feel like the best version of yourself.
10. A helping hand to do your bit for a greener and safer world.
11. Everyday appreciation: praise from your colleagues means the world!

If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure we would love to hear from you.

Job Overview

ID: 1410043

Date Posted: Posted 2 days ago

Expiration Date: 02/05/2025

Location: Glasgow

Competitive