Inside Sales Specialist

Rhian_Convatec; Runcorn; Hybrid; USD 30,000 - 60,000; Full time

Job description

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit Convatec Group.

Position Overview:

The Product Specialist is an integral part of a Customer Interaction Centre. You will be speaking to end users about patient choice whilst delivering Convatec Solutions. An excellent communicator with a can-do attitude working to enhance Convatec’s reputation and market share by providing ethical solutions to Customer needs.

Key Responsibilities:

• Communicating directly with End Users and Healthcare Professionals in relation to Convatec solutions.
• Lead follow-up with end users regarding products and services, using solution based selling skills, facilitate conversions to Convatec products/services.
• Develop new sales opportunities using inbound, outbound calls, email and Live Chat.
• Has awareness of stoma types and can suggest tailored product solutions meeting individual customer circumstances.
• Drive individual performance through Convatec values to meet agreed sales Key Performance Indicators.
• Prioritises workload, ensuring pipeline is kept up to date whilst delivering world class service to end-users.
• Maintaining up to date knowledge of new products and services available to our customers.
• Demonstrates proficiency in the use of databases and focuses on gathering essential information efficiently, using data to explore further opportunities.
• Adherence to standard operating procedures within the department whilst understanding the “why” and continuously looking for improvement.

Skills & Experience:

• High levels of empathy with active listening skills.
• Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries.
• Ability to work collaboratively with internal and external stakeholders.
• High Level of organisational skills and an ability to prioritise workload whilst multitasking.
• Excellent verbal, written and face to face communication skills.
• Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing.
• Ability to work independently and as a team.
• Proven track record of working towards KPI’s and targets.
• Attention to detail with a high level of accuracy.
• Telephony and CRM system experience.

Qualifications/Education:

• Proven track record in a Sales Role.
• Experience of recognising sales opportunities.

Travel Requirements:

This role may require travel for meetings, coaching, conferences, and patient events.

Working Conditions:

Hybrid working 3 days per week in the office.

Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet.

This is stepping outside of your comfort zone.

This is work that’ll move you.

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#LI-Onsite

#ForeverCaring

#ForeverConvatec

#WeAreConvatec