Inside Sales and Customer Service

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Inside Sales and Customer Service

Published 01.09.2025

Company: Safran Electrical & Power
Job field: Customer services and support
Location: Sl1 4ry, England, United Kingdom
Contract type: Permanent
Contract duration: Full-time
Professional status: Employees / Staff
Spoken language(s): French Intermediate

At Safran, we're at the forefront creating a more sustainable aviation and making the world a safer place. It's easy to overlook the incredible amount of technical skills, expertise and coordination required to create and maintain an aircraft. At Safran, we never take it for granted. From commercial aviation to defense, our people's talents and skills come together to make the feat of flying possible. Here, you can create an impact you're proud of, where you're rewarded for your dedication and willingness to learn. Our people are at the heart of Safran.

Behind every safe journey, there's a person who made it possible. And for every one of our employees, we offer a range of benefits, and training and development. Join Safran and discover what we could achieve, together.

Please apply by uploading a CV, and if your experience matches what we're looking for, one of our recruitment team will give you a call.

Complementary Description

Essential Duties and Responsibilities:

1. To process enquiries according to the agreed procedures.
2. Support the sales team with the enquiry process, book and monitor enquiries for allocated house accounts and issue quotations in line with the sales processes where applicable.
3. Follow up either directly with the customer or via the sales team until either an order is obtained or information is available as to the customer's intentions.
4. Answer customer queries with regard to enquiries in progress and liaise with other departments wherever necessary, including focusing on any special commercial Terms and Conditions, bringing problems to the attention of Management.

Job Requirements

Qualifications/Requirements:

1. Language skills: Fluent English, French preferable.
2. Mathematical skills: Strong level required.
3. Personal Skills: Interpersonal skills, leadership, interaction with other departments, able to work under pressure, disciplined, assertive, proactive and reliable, Effective team player.
4. Experience – Technical Skills:
1. Able to confidently Quote/ Enter / Amend Orders and manage order backlog.
2. Critical thinking and problem solving.
3. Organized and responsive, Ability to manage priorities.
4. Possesses knowledge of products, parts and pricing.
5. Experienced with Export Control.
6. Confident user of M3.
7. Can analyse data and draw correct conclusions. Global view & can see the bigger picture.
8. Able to negotiate with customers.
9. Strong skills within Excel.

Specificity of the Job

Location: 220 Bedford Ave, Slough, Sl1 4ry, England, United Kingdom
Employees worldwide: 100,000
Number of countries where Safran is located: 27