Inpatient Booking Clerk

We are looking to appoint both a part-time and full-time, enthusiastic and motivated booking clerk to support our Inpatient Booking Team.

You will need to be computer literate, flexible, and willing to learn new skills. You will be working within a multi-disciplinary team and must have a positive and proactive approach to work. You will need excellent verbal and written communication skills as you will be dealing with staff and patients by phone, email, and face to face. Knowledge of medical terminology, administration, and organisational experience is essential.

If you enjoy variety and would like to make a difference, we would like to hear from you.

The Trust is committed to staff training and extended roles, and professional development is encouraged.

Main duties of the job

1. To work as part of the Inpatient Booking Team to plan, book, and schedule planned procedures ensuring that both Government and Trust targets are met.
2. Working with the Manager to ensure that all capacity is utilised efficiently and effectively.
3. Dealing with all administrative enquiries including face to face, incoming calls, and emails and assisting patients and staff with booking/re-booking appointments.

About us

It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed, and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues, and of course our patients from the virus when working in our healthcare settings. While COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters as part of ongoing monitoring.

Job responsibilities

Please read the attached Applicant Pack prior to completing your application form to find out more information.

Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race, or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.

We look forward to receiving your application.

Person Specification

Qualifications

• 5 GCSE's grade C (4) or equivalent, must include English
• Working towards NVQ Level 3 or equivalent experience
• ECDL (European Computer Driving Licence)

Experience

• Previous office administration experience

Knowledge and Skills

• Knowledge of hospital patient administration systems or other computer-based systems for making appointments
• Working knowledge of Windows and Excel packages
• Knowledge of office procedures
• Sound understanding of confidentiality and Data Protection Act 1998
• Awareness of current NHS policies, priorities, and targets
• Strong written and verbal communication skills and an ability to deal with sensitive issues
• Customer care

Other Role Requirements

• Please refer to the Job Description and Person Specification for further details

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.