Innovation Designer Lead

Join us, be part of more.

We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

An opportunity to play your part - We are seeking a talented Innovation Designer Lead to drive the design and delivery of cutting-edge innovation projects within Centrica's Digital Technology Services, focusing on user-centric solutions that advance our mission of building a greener, fairer future. To lead a team of innovation designers/product managers, orchestrating the end-to-end innovation process from problem discovery through to successful deployment of solutions.

The Innovation Designer Lead will have deep knowledge and experience with design thinking, Lean start-up, and other creativity and innovation methodologies, as well as strong experience in ideation, prototyping, and product development.

Location: We have a hybrid-work environment, where you will be predominantly home-based but required to travel to office-sites as and when required.

On a day-to-day basis you will:

• Lead and mentor a team of innovation designers
• Foster a culture of design thinking and user-centred innovation
• Establish robust service design processes, standards, and best practices
• Own the double diamond innovation process from discovery through to productionisation
• Lead discovery workshops and user research activities to identify opportunities
• Facilitate cross-functional collaboration between design, development, and business teams
• Build strong relationships with business unit stakeholders
• Present innovation concepts and progress to senior leadership
• Help shape the innovation strategy and portfolio
• Identify emerging trends and opportunities in energy sector innovation

What we need from you:

• Experience in product design, innovation, or similar roles
• Proven track record leading product and service teams and managing stakeholders
• Expert knowledge of design thinking, lean startup, and agile methodologies
• Experience with rapid prototyping and MVP development
• Excellent communication and presentation skills - Experience mentoring and developing team members
• Demonstrated skills in presenting new ideas and managing conflicts within the team
• Excellent time management skills with the ability to juggle the roles of leading, producing, and managing
• Experience within the energy sector is advantageous

Our commitment to diversity:

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it's the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being Flex First. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.