Innovation and QA Manager

Who are we?

Bradford-Swissport Limited combines Bradford Airport Logistics and Swissport Cargo to form a dynamic company whose sole purpose is to help airports run great. We leverage the strength (Our People, Global Strength, Aviation Expertise, User Inspired World Class Technology, Great Combined Culture) of our parent companies to relentlessly innovate our operations to be the Benchmark Leader for the Global Aviation Industry in efficiency, safety, security, and sustainability.

Location: Heathrow, London

Standard Working Hours: Monday – Friday, 08:00 – 16:00

Key Responsibilities:

Quality

• Strategy development and execution - looking for innovation ways to do things, deployment of innovation strategy. As part of the BSL Senior Leadership team, the Quality & Innovation Manager will work in partnership with the VP of Quality Assurance, our CEO’s, and Senior Leadership team to:

• foster and develop innovation opportunities
• provide oversight for the execution of innovation opportunities
• deploy quality assurance systems and performance benchmarks to monitor and continuously-improve
• refine internal processes to ensure they maintain operational and regulatory compliance.

• Provide guidance to management on process and support process development and conformance
• Oversight for Root-Cause-Failure (RCF) initiatives to correct process anomalies or flaws and understand the areas of non-compliance
• Oversight for the implementation of Irreversible Corrective Measures (ICA) measures to limit process non-conformities, operational impacting events, and increase operational resiliency.
• Be the onsite subject matter expert of Process Compliance Records and site Solutions Knowledge Base
• Working in partnership with the relevant department heads to ensure successful internal and external audit scores

Innovation

• Lead on all Innovation opportunities and projects for the HCC.
• Identify opportunities for improvement and effectively deliver a strategic plan to implement such changes.
• Support our business partner Heathrow with the future strategic growth of the HCC.
• Lead and manage all incentivized projects as directed by our customer leadership team (customers and relevant internal /external stakeholders)
• Lead and execute all areas of strategic planning in conjunction with the CEO and/or co-CEO and other relevant stakeholders.
• Proactively seek out opportunities for improvement and build a business case for approval for any associated costs. Through the use of data and analytics, identify and deliver process and operational improvement.
• Support execution and stakeholder communication, supporting the underlying stakeholder teams for successful outcomes of all determined projects and opportunities.

Business as usual

• Actively take part in the Monthly Management Review (MMR’s), as well as any customer meetings which would include monthly and quarterly reviews with HAL (as required.)
• Coach, Mentor, and support all levels of management to reach operational excellence proficiencies with Innovation Development, Innovation Execution, Project Management, and Process Control activities
• Be the “gate keeper” of knowledge-based solutions stored in our AMIS system
• Provide high quality analytical reporting to the BSL board of directors (as required)

Qualifications

• Prince2 Qualification or other relevant Project Management qualification
• Exposure to and/or active use of efficiency improvement principles such as Lean or Six-Sigma is desirable
• Certified internal audit qualification are desirable (or relevant experience)

Important External Relationships

Heathrow Airport Limited (HAL), Heathrow Airport Retail Tenants, Regulatory Authorities, External Auditors

Important Internal Relationships

VP of Quality Assurance, CEO and co-CEO, General Manager, Operations Managers, HR, and Finance

Knowledge and Experience Requirements

• Strategic Innovation Development and Change Management experience
• Extensive experience of managing high-level and complex projects and leading project teams
• Experience in “root-cause-failure analysis” techniques
• Experience of leading quality and process control audits
• High levels of professional acumen with executives and diverse stakeholder teams
• Demonstrates forward-looking vision and enjoys strategic thinking Strong commercial awareness
• Ability to drive change with teams comprised of internal and external stakeholders
• Experience of working with Visio (or similar Project Management Tools)
• Extensive experience of procedural development and process controls for new innovation execution
• Confidence to work in collaboration with colleagues and stakeholders at all levels
• Experience of budget management
• Experience in benchmarking against external company standards
• Experience of working in a regulated environment is desirable
• Understanding of working for a unionised environment is desirable
• Experience of working within a logistics, FMCG or retail environment is desirable
• Eligibility to work in the UK

What we offer:

• Competitive salary
• 25 days annual leave, plus bank holidays
• Annual Bonus scheme, up to 12% of annual salary potential
• Employee Assistance Programme
• Free onsite parking
• Pension scheme
• Company sick pay scheme
• Inclusive, diverse, and friendly culture