Injection Molding – Field Service Technician

Position Title: Field Service Technician

Job Summary: Our client, a reliable plastics injection molding machine manufacturer, is seeking an experienced Field Service Technician. The Field Service Technician performs work remotely at customer sites, installing and servicing equipment and providing customer training and support as necessary.

Essential Duties and Responsibilities:

1. Performs software and hardware installations.
2. Performs all safety checks on equipment.
3. Educates customers on equipment and instructs on proper operation.
4. Provides technical support to external/internal customers.
5. Develops and maintains superior customer relations, coordinates and serves as a liaison with internal resources to ensure effective customer service as well as provide telephone support to upper-level Service Technicians.
6. Orders replacement parts, troubleshoots and diagnoses problems with control systems, and develops an organized approach to solving machine problems and repairs/replaces parts as required.
7. Repairs and/or replaces any component on machines, robots, or product handling equipment.
8. Arranges for the return of parts as necessary.
9. Provides written reports on a regular basis to the Service Manager.
10. Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components.
11. Assists/advises customers via telephone or on-site when technical difficulties arise.
12. Manages resolution of customer issues, including order and installation of replacement parts as necessary.
13. Troubleshoots and makes corrections as required to all current control systems; calibrates machines to achieve optimum performance and sets up and maintains machines.
14. Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
15. Provides telephone support to customer staff or customer operators.
16. Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
17. Troubleshoots and makes corrections as required to all systems, including controls, hydraulic, mechanical, pneumatic, and electrical and electronic systems and the programmable controls.
18. Calibrates/fine tunes machines to achieve optimum performance.
19. Diagnoses and troubleshoots problems with current control systems.
20. Provides follow-up support to customers post resolution of technical issues.
21. Adjusts process variables as required in order to produce parts of acceptable quality.
22. Provides guidance and/or on-the-job training to junior Service Technicians.
23. Develops an organized approach to solving machine problems by using all available reference materials, including manuals, drawings, procedures, etc.
24. Performs other duties or special projects as required or as assigned by a supervisor.

Educational/Training Requirement:

1. Associates in Industrial Maintenance Technology – concentration in Injection Molding Machines
2. Degree in Mechatronics OR equivalent work experience
3. BS in Mechanical or Electrical or Polymer Science/Plastics Technology or Equivalent Experience

Experience:

8+ years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer.

Licenses/Certifications:

Master Molder Degrees/Certifications.

Knowledge, Skills, and Abilities:

1. Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems.
2. Good communication skills.
3. Knowledge of plastic processing.
4. Knowledge of injection molding processing.
5. Knowledge and understanding of injection molding process.
6. Ability to troubleshoot problems systematically.
7. Ability to rebuild an injection and clamp unit.
8. Knowledge of microprocessor programming.
9. Ability to level a machine and a robot, adjust nozzle concentricity, platen parallelism, and tie-bar stretch.
10. Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene, and other common materials.
11. Excellent communication and interpersonal skills and strong customer service orientation.
12. Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers.
13. Demonstrated initiative-taker with a positive attitude.
14. Familiarity with client’s machines and robots is preferred.
15. Computer programming knowledge and/or experience is a plus.
16. Extensive experience with injection molding machines, well-rounded skill set in electrical, mechanical, hydraulic, computer, and able to provide basic training for customers and employees.
17. Competent with automation and external assemblies.
18. Able to work independently with minimal back office (engineering, spare parts, phone/technical support).

Our client provides excellent benefits including:
Health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price), 401k with match, 3 weeks’ PTO, personal time off, employer paid life insurance, long and short-term disability, and an employee-centric environment.

Field Service Technicians have extended benefits beyond those including:
A comprehensive vehicle program (monthly stipend + mileage reimbursement), $75 per diem, tool reimbursement, cell phone, laptop, and only occasional voluntary travel on weekends!

Job Type: Full-time
Pay: $32.00-$38.00 per hour

Benefits:
Dental care
Life insurance
Paid time off
Vision care

Schedule:
8 hour shift
Day shift
Overtime

Work Location: On the road