Infrastructure Systems Engineer

ARM (Advanced Resource Managers); London; Hybrid; GBP 50,000 - 60,000; Full time

Job description

Infrastructure Systems Engineer

Full Time

Permanent

Hybrid London (2-3 days per month onsite)

GBP50 - 60K basic + benefits

Are you an experienced Infrastructure Systems Engineer looking for a new challenge?

Do you have a background in IT Infrastructure with a strong understanding of Dell technologies including PowerEdge, PowerStore and PowerScale, along with Win + Linux OS and VMware or Hyper-V?

Here at ARM we are recruiting for a full time permanent Infrastructure Systems Engineer for a global IT services and consultancy client of ours.

Our client:

They're a leading business with a global reach that empowers local teams, and they undertake hugely exciting work that is genuinely changing the world. Their advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Overview:

Responsible for the day-to-day support of the customer's environment, ensuring the infrastructure and all its components are running and are working as expected. Supporting wider team with triage and resolution of customer faults. Design, planning and implementation of project activities.

Responsibilities:

Ticket Management + customer service-

1. Must be an exemplar of the ticket management processes
2. Working with the team to ensure that customer tickets are picked up and owned, complying to the ticketing processes
3. Triage and resolve, either individually, with the support of or supporting the wider team
4. Meet or exceed the customer SLA
5. Effective communication to the customer and within the team

Infrastructure-

1. A comprehensive understanding of IT infrastructure, IT ideologies and the interaction between physical and virtual layers
2. Monitoring and identifying issues, owning through to resolution whilst working with the wider team when required
3. Proactively identifying improvements for the infrastructure configuration
4. The ability to architect a solution or design for project activities

Operating systems and software configuration-

1. A subject matter expert in one or more relevant discipline
2. Multiple operating systems exposure
3. Comprehensive experience in administering virtualisation/hypervisor software
4. A comprehensive understanding and experience of cloud computing administration
5. Ensure the environments are assured against data loss
6. Identify and undertake software or operating systems installations and upgrades
7. Develop scripts and processes to aid day-to-day activities, automating and streamlining wherever possible
8. Gain or hold relevant accreditations (eg Microsoft MCSE, AWS cloud practitioner)

Security-

1. Comprehensive knowledge of the potential threats to IT environments from internal and external influences, weak adherence to security protocols and human error
2. Proactively (and as a team) protect customer environments from vulnerabilities utilising tools such as patching

Change control-

1. Complete understanding of the reasons underpinning change control, an exemplar of all required processes
2. Support the team by creating CRQs, adhering to customer best practice
3. Implement and execute CRQs, as required and per process

Asset Management-

1. Maintain asset documentation with additions, decommissions and updates to ensure that the scope of support for our customers is understood, accurate and kept up to date

Specific Technology-

1. Dell PowerEdge
2. Dell PowerStore (block storage)
3. Dell PowerScale Isilon (object/file storage with Superna for DR)
4. VMware or Hyper-V
5. Windows & Linux

Some of the benefits include:

1. Healthcare and dental insurance
2. Company pension is matched up to 5%
3. 25 days annual leave entitlement plus bank holidays and the option to purchase 5 extra days
4. Life assurance - 4 x annual salary
5. Cycle to work scheme
6. Client prioritises internal development opportunities and offer access to our Udemy training platform with over 5000 training courses