Infrastructure Support Engineer / IT Systems Network Engineer

Infrastructure Support Engineer / IT Systems Network Engineer who has excellent troubleshooting skills and the ability to support the Service Desk Engineers and handle all third line or complex technical issues that are escalated is required for a multi-award winning Managed Service Provider based in the City of London.

ALL LEVELS OF EXPERIENCE CONSIDERED

The company will consider all levels of experience. However, as a successful candidate you will need a solid foundation in Network Support / IT Infrastructures.

SALARY: up to £38,000 per annum (depending on experience) with up to £5,000 Bonus + Benefits (see below)

LOCATION: London (EC3A) / Hybrid (some office work will be necessary)

JOB TYPE: Full-Time, Permanent

ONLINE TEST: To be considered you must complete an online test to see how you compare with other applicants. Reach the pass mark and you'll be invited on to the next stage of the interview process.

JOB OVERVIEW

We have a fantastic new job opportunity for an Infrastructure Support Engineer / IT Systems Network Engineer with a company that design, deliver and manage solutions to meet their clients' strategic and IT needs across Cloud (mostly Azure), Infrastructure, Connectivity and End-User services. They have also developed a range of innovative systems covering areas from automation to governance and security, all helping themselves differentiate their services from other providers.

This is an exciting opportunity to join an industry-leading support department. Reporting to the Head of Support Services, the Infrastructure Support Engineer / IT Systems Network Engineer focuses on the resolution of complex technical issues that service desk engineers have not been able to resolve. You will be a technical escalation point for any complex technical challenges.

DUTIES

• Investigate complex issues, carry out configurations, diagnose problems and resolve incidents - all using best practices for call logging and management
• Provide support to resolve infrastructure related issues within SLA targets
• Working knowledge and experience of cyber security best practices
• Security vulnerability management and remediations
• Networking including Palo Alto and Juniper Switches and Firewalls
• Act as a technical lead and take charge of major incidents (outages) at client sites, including security incidents
• Takes proactive ownership of complex operational issues and provide appropriate support to other team members, improve client/user experience
• Identify and manage repeat incidents as problems (as per ITIL) and drive them to successful resolution
• Carry out planned activities (e.g. server patching) that cannot be done in a clients normal working hours
• Participate in out of hours rota
• Work with more junior engineers - provide feedback on technical and soft skills, helping them to learn and develop
• Proactively look out for any inefficiencies in processes and suggest solutions through our continuous improvement processes
• Follow the company's best practice (processes), plus any client specific processes that may be in place.
• You will be an ambassador of the company demonstrating what a great company they are and being helpful and supportive to your clients
• Develop and nurture relationships with clients, always ensuring the highest standards of service and best practice
• Occasionally visit and deal with technical issues at client sites, communicating complex technical issues to non-IT-literate stakeholders
• Build relationships with colleagues across the whole business
• Work in a collaborative and supportive way as part of a close-knit team

BENEFITS

• Annual Salary up to £38,000 per annum with a bonus up to £5,000
• Working in an inclusive environment
• Industry renowned training/certifications (sponsored by the company)
• Personal development time (with the use of Pluralsight training platform)
• Wide range of company benefits
• 23 days holiday when you start, plus bank holidays, then earn additional days with years of service
• Day off on your birthday

And more!

APPLY TODAY

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JOB REF: AWDO-P13063

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