Infrastructure Support Analyst

Sopra Steria Ltd; Newport; On-site; GBP 80,000 - 100,000

Job description

Kickstart Your IT Career as an Infrastructure Support Analyst!

Are you eager to break into the world of Infrastructure & Cyber Security? If so, this could be the perfect role for you!

We are offering an exciting entry-level opportunity for a motivated and enthusiastic individual to join our IT Infrastructure Team as an Infrastructure Monitoring Analyst. No prior experience is required—just a basic understanding of computing and a passion for technology. This role is ideal for recent IT graduates in Computer Science or Cyber Security who are looking to gain hands-on experience in a dynamic and supportive environment.

Based at our client site in Newport, South Wales, you will be joining an exceptionally talented team, supporting an Aerospace customer with their Infrastructure across 3 data centres in the UK. Initially 5 days a week on site, which will switch to a more hybrid working arrangement as you gain experience and develop.

What you'll be doing:

1. Assisting in the deployment and management of infrastructure monitoring tools.
2. Supporting the development of monitoring policies, alerts, and dashboards.
3. Responding to infrastructure alerts and working alongside senior engineers to resolve issues.
4. Analysing monitoring data to identify trends and improve performance.
5. Collaborating with the client, infrastructure teams, and security to understand monitoring needs.
6. Maintaining accurate documentation of monitoring configurations and response procedures.
7. Participating in team training and actively developing your technical skills.

What you’ll bring:

1. Recent graduate with a Bachelor’s degree in Computer Science, Information Technology, or a related field.
2. Familiarity with operating systems such as Windows and Linux.
3. Any exposure to monitoring tools or similar (gained through coursework, personal projects, or internships).
4. A keen eagerness to learn and develop technical expertise in IT infrastructure and security.
5. Strong analytical and problem-solving skills, with the ability to identify and troubleshoot issues.
6. Good communication and collaboration skills, with a proactive approach to teamwork.
7. Basic understanding of scripting languages (such as Python, PowerShell, or Bash).
8. A foundational understanding of security concepts within IT.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time, Permanent.
Location: Newport, South Wales.
Security Clearance Level: Eligible for SC Security Clearance.
Internal Recruiter: Carolyne.
Salary: £25K.
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.