Infrastructure Engineer (Band 6) - Digital Services - Alder Hey Children's NHS Foundation Trust

Main area: Digital Services

Grade: Band 6

Contract: Permanent: On call 1 in 4 or 1 in 5

Hours: Full time - 37.5 hours per week (On call 1 in 4 or 1 in 5)

Job ref: 411-COR-24-6587136

Employer: Alder Hey Children's NHS Foundation Trust

Employer type: NHS

Site: Alder Hey Children's NHS Foundation Trust

Town: Liverpool

Salary: £35,392 - £42,618 On call payment in line with AFC guidelines

Salary period: Yearly

Closing: 19/09/2024 23:59

Band 6

Alder Hey Children’s NHS Foundation Trust is a provider of specialist health care and has a presence in community outreach sites. The Trust also provides inpatient care for children with complex mental health needs at our Sunflower House building newly relocated, and opened on the hospital site.

As black and minority ethnic (BME) employees are currently under-represented in this area, we particularly welcome applications from members of our BME communities. All appointments will be made on merit.

You can expect a warm welcome at Alder Hey Children’s NHS Foundation Trust. At Alder Hey we appreciate our staff and reward them with an outstanding benefits package including:

• Great flexible working opportunities
• Lease car scheme and Home Electronics Scheme
• Generous annual leave and pension scheme
• Extensive staff health and well-being programmes

Job overview

To provide specialist 3rd line support and incident resolution of a complex nature across multiple disciplines. The aim of this role is to provide advanced technical support for the devices and systems used by Alder Hey Children’s NHS Foundation Trust. Resolving incidents and escalations from the Desktop Support team or Digital Senior Management team. To lead on technical projects and provide project support/expertise where appropriate to support the delivery of departmental or Trust wide programmes.

There will be a requirement at times to work weekends and unsociable hours to maintain IT systems whilst minimising impact on patient care. The post holder will also be required to take part in the on-call rota as well as act as an escalation point to other members of the team whilst on call.

Main duties of the job

• Manage and resolve primarily 3rd line incidents assigned to the Technical Services team by Digital Service Managers or via the escalation process from Desktop Support team.
• Ensure continued provision and development of quality IT and communications systems to support the Trust.
• Promote and support best practice in information governance and data security.

Detailed job description and main responsibilities

• Assist in reactive and pro-active problem management as defined by the Head of Technical Services.
• Fully competent with the infrastructure and system management utilities, performing advanced hardware support and troubleshooting where required.
• Proactively initiate and lead projects for change and development of infrastructure and systems.
• Provide technical input and documentation for key projects and manage internal systems projects.
• Create, maintain and verify technical procedures for use by members of the Desktop Support team and wider Digital Services staff.
• Raise and submit RFC’s in accordance with the change management process for all minor/major changes to the trust IT systems.
• Maintain and develop a knowledge base and technical documentation library.
• Develop Standard Operating Procedures (SOPs) to reflect daily/common tasks.
• Be an advocate for Cyber Security day to day in adhering to policy and best practice.
• Ensure adherence to Trust policies and procedures.
• Any other duties that your management team feel suitable and appropriate to your role.

Person specification

Education

• Computer or related degree or equivalent proven experience.
• Minimum of 2 years in a complex technical environment with specific specialist knowledge of managing virtual infrastructure.
• Evidence of continuing professional development.
• Microsoft Certified Solutions Associate (MSCA) or equivalent.
• ITIL Foundation Qualification.

Experience

• Basic knowledge of IT standards and systems management methodologies.
• Knowledge of Project Management Methodologies.

Knowledge

• Knowledge of network operating systems and associated technologies.
• Knowledge of Cyber Security Standards.

Skills

• Ability to interpret technical problems explained by non-technical systems users.

We reserve the right to close vacancies without notice when we have received a sufficient number of applications from which to make a shortlist. Please ensure you apply without delay if you wish to be considered for this role.

Alder Hey Children’s NHS Foundation Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We actively promote equality and diversity and operate a Zero Tolerance policy to aggression, violence, bullying and harassment.

Please declare within the supporting information if artificial intelligence (AI) has been used in your application.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.