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Infrastructure Engineer
JAM IT Consultancy Ltd
United Kingdom
On-site
GBP 40,000 - 60,000
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Job summary
An innovative consultancy firm is seeking an IT Infrastructure Support Engineer to join their Operations team. This role offers the chance to monitor and troubleshoot key services within a global Network Operations Centre, making a significant impact on service delivery. You'll work with industry-leading tools like OpsView and Splunk, ensuring customer SLAs are met while maintaining ownership of incidents. Flexibility for international travel and out-of-hours work is essential, making this a dynamic position for those eager to grow in a fast-paced environment. If you're passionate about technology and customer service, this opportunity is for you!
Qualifications
- Bachelor's Degree in a relevant field is essential.
- Good experience in commercial infrastructure support roles required.
Responsibilities
- Troubleshoot incidents from alert to resolution in a global NOC.
- Create alerts and troubleshoot using OpsView and Splunk.
Skills
Troubleshooting
Customer Support
Network Support
Server Support
Application Support
Flexibility to travel
Education
Bachelor's Degree in STEM
Degree in Computer Science
Tools
OpsView
Splunk
Job description
Due to our clients continued expansion, they are looking for an IT Infrastructure Support Engineer to work within our Operations team.
As an IT Infrastructure Engineer, you will be responsible for monitoring key services and applications of our infrastructure within the global Network Operations Centre at our HQ in Bracknell.
If you are looking for a role where you can make a difference, this is the role for you!
- Troubleshoot technology incidents from alert to root cause resolution.
- Use industry-leading tools e.g., OpsView & Splunk to create alerts and troubleshoot.
- Escalate and track unresolved alerts/incidents to the appropriate teams to ensure customer SLAs are adhered to, maintaining ownership throughout.
- Flexibility to work internationally is a must as this role requires travel to other company offices globally, and some out-of-hours work is also required.
- Bachelor's Degree in a STEM, Computer Science, or related subject.
- Good experience in a commercial infrastructure support role e.g., NOC.
- Experience troubleshooting technical issues; keen to learn and progress.
- Experience in a customer or B2B supply chain-facing role which includes networking, server, and/or application support.
- Follow, maintain, and improve standard operating procedures.
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