Infrastructure Engineer

NEWMARK; London; On-site; GBP 40,000 - 80,000; Full time

Job description

Job Description

Effectively runs and develops the IT network and infrastructure services in support of the strategic and operational business requirements. To ensure on a day-to-day basis the IT requirements of the Company are efficiently and effectively met and all IT systems are fully functional at all times.

Main responsibilities

1. Monitor & maintain the security of the Company's infrastructure and IT resources.
2. Monitor & maintain the Company's infrastructure and IT resources ensuring agreed SLA's are met. This includes network equipment and services, servers, network storage devices, backup devices, network communications equipment.
3. Aid in the delivery of robust, efficient and professional IT solutions to the business.
4. Creates and maintains documentation of systems, maps, procedures, user and technical information.
5. Define and maintain priorities for maintenance and analysis of entire infrastructure systems inclusive of LANs, WANs, and wireless implementations.
6. Develop, execute and oversee procedures, policies and related training plans for infrastructure administration.
7. Maintain IT Disaster Recovery Strategy for organization.
8. Define software and hardware standards in collaboration with stakeholders and owners.
9. Report and prepare strategies to maintain hardware/software infrastructure.
10. Ensure the IT Asset Management Inventory and associated documentation is kept up-to-date and current.
11. Liaise with outsourcers, vendors and contractors for infrastructure-specific products and services.
12. Actively learns and develops to stay up to date with developments in areas of expertise and to meet the changing needs of the job.
13. Encourages and supports the development of other members of the team and the organization.
14. Ensures compliance with the company's policies, procedures and contract of employment.
15. Undertakes any other duties that may reasonably be required, and are commensurate with the grade of the job, in furtherance of the objectives of the company.

About you

• Good interpersonal skills which are required when liaising with business users
• An ability to remain composed when working in difficult situations, and to be proactive in leading the team toward resolutions
• Strong leadership, coaching and delegation skills
• The position will involve dealing with all levels of Management so therefore good verbal and written communication skills are essential
• Takes pride in providing excellent customer service
• Ability to absorb and retain information quickly
• Ability to present ideas in user-friendly language
• Experience of working in a team-oriented, collaborative environment

Skills/Experience

• Strong customer service experience
• 5+ years specialising in Microsoft Server infrastructure operational support.
• Strong skills in administration of on-premises and cloud platforms, specifically:
• Active Directory-based Hybrid network including:
• DFS
• DHCP
• DNS
• Exchange Server
• SQL Server
• IIS
• Microsoft 365 including:
• Teams
• SharePoint
• Entra
• Endpoint Manager / Intune
• Security and Compliance Centres
• Excellent troubleshooting & diagnostic skills, including the ability to work well under pressure and follow investigations through to logical conclusions.
• Knowledge of Microsoft best practices for security configurations (policies including certificate management)
• Proven track record of migrations, both on premises and to the cloud
• VMware Cluster management
• VMware Horizon management
• Server Patching and Intune patch management
• Backup and recovery Solutions
• Experienced with SANs
• Experience of working with networking, servers, software application management and support
• Cisco Meraki administration
• Change management - adhering to correct procedures to ensure that any changes are carried out successfully.
• Problem management & incident management - liaising with relevant parties to achieve a resolution.