Infrastructure Engineer

Job Description

Relax... Join Founders today! Founders Federal Credit Union helps our members attain their financial goals. Our innovative services, convenient locations, and friendly employees are dedicated to our members and their financial future. Founders Federal Credit Union is strongly committed to providing the highest level of quality service to our members. We realize our outstanding, dedicated employees make it all happen.

We are seeking a talented and motivated individual to join our strong organization and growing team as an Infrastructure Engineer located on-site at our Corporate Headquarters in Lancaster, SC. The Infrastructure Engineer is responsible for daily administration and operations of the enterprise infrastructure environment, at all data center locations. The Infrastructure Engineer will have a strong background in enterprise infrastructure products, backup and recovery systems, along with a solid understanding of enterprise system security and monitoring. This role will be responsible for managing and optimizing enterprise infrastructure, ensuring its reliability and recoverability, and maintaining robust security measures. The Infrastructure Engineer will provide support for IT initiatives and ensure the success of new implementation projects and enterprise infrastructure enhancements.

This position is on-site. Remote work is not available.

Responsibilities and Duties:

• Implement, configure, support and maintain enterprise servers, data storage appliances, data protection products, virtualization platforms and fiber channel zoning equipment, to ensure operational efficiency and security standards are achieved.
• Maintain hands-on knowledge of Dell Enterprise product lines, specifically around storage arrays, virtual server and backup/recovery environments.
• Management of Dell Software License Central, including activation of entitlements, viewing activation certificates, reviewing TLA/VSLA reports and downloading binaries.
• Review, update and maintain backup policies, vaulting, and encryption, while developing BCP/BIA recovery programs to optimize the RPO/RTO requirements of the enterprise systems.
• Ensure RTA and BCP/BIA testing is completed in areas of system ownership. Assist system owners when required to perform their testing on new and existing systems.
• Develop and manage the backup and recovery environments at each data center, maintaining software/hardware maintenance and upgrades, to ensure the validity and protection of backup data.
• Administration and operations of daily backups and system health alerts.
• Maintain enterprise infrastructure performance goals through monitoring and analysis, to proactively identify and address potential issues, before they impact business operations to ensure high availability and minimizing downtime.
• Manage and maintain patch management processes and ongoing vulnerability remediation.
• Manage and maintain firmware on hardware supporting the virtual server and backup/recovery environments.
• Responsible for adhering to change management processes, incident response, and testing methodologies, for modifications to systems and/or software. This includes anticipating, mitigating, identifying, responding to, troubleshooting and resolving issues with the systems and/or software.
• Develop and maintain detailed documentation related to new and existing enterprise infrastructure products and systems; including data flow maps, data protection systems and topology diagrams.
• Provide test plans and support for infrastructure and application development projects.
• Design, plan, coordinate and execute technology disaster recovery test/exercise with recovery teams.
• Define, identify, and document Recovery Time Objectives, Recovery Point Objectives, and resource requirements needed in the event of a technical or business outage.
• Work with system owners to secure their servers and develop backout plans for system changes.
• Report quarterly to the Board of Directors on the status of disaster recovery program including recovery testing, disaster recovery exercises and tabletop discussions.
• Ensure the security of enterprise infrastructure systems, networks, and data, through proper use of security controls and protocols.
• Manage change control procedures associated with internal ticketing system and external vendor’s ticketing system, to resolution. Ensuring that tickets are kept up-to-date and documented.
• Track and manage software/hardware inventory, maintenance schedules and license renewals for third party products.
• Work with third-party vendors on infrastructure design, implementation and troubleshooting; including hardware installations and replacements, in multiple data center locations.
• Participate in security assessments, disaster recovery testing, vulnerability scans, and remediations; respond to and mitigate security incidents effectively.
• Work closely with other IT team members, to ensure department strategies align with organizational goals and requirements.
• Work with IT project managers to meet project goals and initiatives.
• Maintain a knowledge and understanding of the roles and responsibilities of the Incident Response teams, as defined in the Incident Response Plan.
• Follow the asset management lifecycle process and procedures to support the efforts in maintaining an accurate and efficient configuration management inventory.
• Ensure compliance with applicable statutes & regulations including, but not limited to, BSA & GLBA, FFIEC, COBIT, Sarbanes-Oxley and ISO standards.
• Provide infrastructure support and maintenance for FIT customers.
• Participate in on-call rotation duties for IT infrastructure related alerts.
• Perform all other duties as assigned.

Qualifications and Skills:

• A bachelor’s degree in a technical field or a minimum of 5 years of IT work experience in systems administration is required.
• Knowledge of enterprise infrastructure products, along with a solid understanding of enterprise system security and monitoring is required.
• Must have proficiency in server management and strong physical computer knowledge.
• An understanding of virtualized server environments, virtualized storage and backup/recovery systems.
• Demonstrated ability to work as part of a team, deal effectively with others, coordinate multiple activities, research, problem solve, and prioritize conflicting demands, to assist with the department’s expected benchmarks and goals.
• Proficiency in system management, back-office processes and an understanding of ITIL Incident, Problem, Change Management Processes and best practices.
• A working knowledge of the following systems is preferred: Microsoft 365 Enterprise Suite, Microsoft Server 2022, Dell Storage Technologies (Data Domain, PowerProtect, PowerStore, PowerScale, PowerFlex, PowerVault, Metro Node, etc.), Cisco Infrastructure Equipment, LAN/WAN, IPSEC, SSL, TLS, VPN, VMWare vSphere 8, VOIP, and EMC.

Due to the critical nature of data security, each employee has the responsibility to protect company data. Employees have legal and regulatory obligations to respect and protect the privacy of information and its integrity and confidentiality. Guidance is contained in the company information security policies. Violations of policy may result in disciplinary action, up to and including termination.

Must adhere to the principle of least privilege to reduce the risk of unauthorized access to critical systems or sensitive data by maintaining account permissions to accounts, processes, and programs only required to do the job assigned.

Candidate must be available Monday-Thursday 8 am - 5 pm, Friday 8 am - 6 pm. Due to the nature of project deadlines and end of period processing schedules, occasional evening and weekend work will be required. This position will also require occasional travel.

Benefits:

We proudly offer competitive income and a comprehensive benefits package.

Benefits provided include the following:

• Paid Time Off
• Paid Holidays
• Family-oriented culture that values work/life balance
• Retirement Plan (with employer contributions)
• Health and Dental Insurance - with eligibility on date of hire
• Short Term and Long Term Insurance
• Life and Accidental Death and Dismemberment Insurance (at no cost to employee)
• Long Term Care Insurance Plan with guarantee issue within 31 days of hire
• Voluntary Supplemental Life Insurance coverage for employee and family
• Health Care and Dependent Care Flexible spending accounts
• Tuition reimbursement
• Career development training
• Fit Founders Wellness Program

A pre-employment criminal background check, drug screen, consumer credit investigation, and previous employer reference check will be required.

EOE

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