Infrastructure Devops Engineer

Financial Ombudsman Service; London; Hybrid; GBP 65,000; Full time

Job description

Looking for a new challenge?

Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!

Reporting to – Platform Manager

Working hours – full time is 35 hours a week. You’ll agree your working pattern with your manager.

The purpose of your role

Using a “Cloud First” approach, our Infrastructure department provides the foundation for all IT services and delivers the core platforms for all services in the organisation.

You’ll be using advanced technical knowledge to ensure consistent and automated Infrastructure as Code (IaC) deployments, continually drive improvements in DevOps methodologies and the technologies used for deployments, and work on a variety of projects to make sure the systems in your area are working effectively and have the capability needed for the future. This includes ensuring security and compliance is always a considered point when configuring and deploying any service or environment.

You will be one of the go-to people for anything related to system deployments and improvements, will take ownership of escalated technical problems and challenges, ensuring they are dealt with effectively and in a timely manner, and will be assisting with day-to-day operational needs alongside the Infrastructure Engineers as and when required.

As a strong communicator, you will build relationships with other teams and our users to understand the requirements and improvements that can be made, and will be collaborating with Architecture, Development, and Machine Learning/AI teams to ensure seamless integration and delivery of solutions.

You’ll take ownership of new technical developments in your area and will be responsible for managing your work to meet project and operational deadlines, including SLAs around day-to-day support.

You’re accountable for…

• DevOps Practices:

  • Managing IaC pipelines/releases in Azure DevOps and use of YAML for the configurations.

  • Collaborate with Architecture, Development, and Machine Learning/AI teams to ensure seamless integration and delivery of solutions.

  • Implement and enhance monitoring, logging, and alerting solutions to ensure infrastructure reliability.

• Azure Infrastructure Management:

  • Assisting in the design, deployment, and management of Azure cloud solutions.

  • Implementing infrastructure as code (IaC) using Bicep and tools such as Terraform.

  • Ensuring security and compliance by design within our Azure environments, in conjunction with our Architecture and Cyber teams.

• VMware Administration:

  • Automating VMware infrastructure tasks using scripting and orchestration tools.

  • Assisting engineers with management and maintenance of VMware vSphere environments.

  • Advising and helping to implement high availability and disaster recovery for VMware environments by design.

• Nutanix/Hyper Converged Infrastructure (HCI) operations:

  • Assisting engineers where needed with deployment, configuration, and management of Nutanix clusters.

  • Automating Nutanix operations and monitoring performance.

  • Advising on and assisting with management of disaster recovery solutions using Nutanix.

• General Infrastructure Operations:

  • As part of the wider team, monitoring and maintaining overall IT infrastructure health.

  • Documentation of infrastructure configurations and procedures, and the upkeep of the documents once solutions are promoted into production.

  • Collaboration with other Infrastructure, Applications, and Data teams to support business operations.

Your experience includes…

• A strong understanding of cloud computing and DevOps practices.

• In-depth knowledge of generalised cloud best practices, with a focus on Microsoft Azure and its offerings.

• Proficiency in scripting and automation (e.g., PowerShell, Python) and a good understanding of Bicep.

• Configuration management, including Ansible for example, to manage environments.

• Understanding of cloud governance processes and best practice.

• Comprehensive understanding of, and experience working in, VMware environments, both compute/SAN and HCI technologies.

• Exceptional problem-solving and troubleshooting skills.

• Good communication skills, experience of dealing with all levels of stakeholders. The ability to work well within teams, both your own and those in other technical, project, and business areas.

Infrastructure Engineer - Platforms

Are you ready to take your technical expertise to the next level? Join a dynamic and innovative team where you’ll be responsible for managing cutting-edge infrastructure systems and driving improvements across our platforms. If you have a passion for cloud technology, VMware, and Nutanix, and want to work in an environment that values growth and collaboration, this role is for you!

Permanent contract

Working hours: 35 hours per week is full time. Where possible, we are open to considering part-time/flexible working patterns. Please let us know in your application your desired working pattern.

The team offers support 07:00-18:00 and you will be working on a rotational basis. Occasional out of hours work will be required, this will be paid or time off in lieu.

Salary Circa £65,000

Reporting to: – Infrastructure Platforms Manager

Location – London

Our permanent hybrid policy sees us all working at least four days across a fortnight in the office.

You’ll be using advanced technical knowledge to resolve issues, continually drive improvements and deliver enhancements, support both projects and business as usual drivers. That same knowledge and experience will also be key in supporting and maintaining the systems in your area, ensuring they work effectively, remain secure and up-to-date, and have the capability needed for the future.

You will be one of the go-to people for anything related to the systems you are supporting and will take ownership of operational technical incidents, service requests, and problems, ensuring they are dealt with effectively and in a timely manner.

Key responsibilities include:

• Azure Infrastructure Management: Implement, manage, and optimize Azure resources, ensuring security and compliance.

• VMware Administration: Manage VMware vSphere environments, troubleshoot issues, and perform regular updates.

• Nutanix Administration: Oversee the deployment and management of Nutanix clusters, ensuring high availability and disaster recovery.

• General Infrastructure Operations: Monitor system health, manage backups, and collaborate across teams to ensure smooth business operations.

To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:

Minimum Criteria

• In-depth understanding of cloud computing concepts and best practices with a focus on Microsoft Azure and its cloud offerings.

• Proficiency in scripting and automation (e.g., PowerShell, Python) and a good understanding of Bicep.

• Excellent understanding and experience in VMware environments, both compute/SAN and HCI technologies.

• Exceptional problem-solving and troubleshooting skills.

Desirable Criteria

We would also like you to have the following skills:

• Good communication skills, experience of dealing with all levels of stakeholders.

• The ability to work well within teams, both your own and those in other technical, project, and business areas.

Why Financial Ombudsman Service?

We are a values-led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect, and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values

We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:

• 25 days holiday entitlement, with the option to buy extra or sell days.

• Generous pension.

• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave.

• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few.

• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others.

• Employee Assistance Programme.

• Extensive opportunities for personal and career development.

• Nationwide gym membership discounts, and a fully equipped on-site gym open 24/7 in London.

• Extensive Well-being resources including on-site therapists (London office only).

• Beautiful and bright London office looking over the Thames and near to mainline stations.

Our employee-led networks (a couple of examples being our Women's Network, Carers network, and Neurodiverse Network) do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too!

How do I apply?

• Please upload your CV, which should highlight relevant skills and experience and explain any gaps in your working life.

• Use the supporting statement box to demonstrate how you meet the minimum criteria.

Applications need to be submitted by 11:59pm on Sunday 27th April 2025

A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.

We’re proud to be an inclusive employer

We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.

We’re committed to being a great place to work– attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.

We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level.

We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate’s CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email [e-mail] and let us know your preferred method of contact.

Find out more

Check out below channels to find out more about everyday life at the Financial Ombudsman Service – and don’t forget to follow us while you’re there!

LinkedIn: Financial Ombudsman Service

Our careers page: https://www.financial-ombudsman.org.uk/who-we-are/join-us

Good luck with your application!