Infrastructure Delivery Manager

Bytes Software Services; England; Hybrid; GBP 40,000 - 80,000

Job description

Randalls Way, Leatherhead KT22 7TW, UK Req #321

31 March 2025

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £2 billion.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

• Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester
• 25 days holiday per annum plus bank holidays and Christmas period
• Excellent learning and development opportunities
• Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area
• Company wellbeing and social events
• Sports and social clubs
• Incentive trips
• Employee Assistance Programme
• Discounted private healthcare
• EV scheme and Ride to Work scheme
• Winners of an array of industry awards
• Great Place to Work Certified
• Sunday Times Top 100 Best Places to Work
• Supporters of 85+ charities with strong commitment to diversity and sustainability

POSITION DETAILS:

Position Title: IT Infrastructure Delivery Manager

Reports to: Head of IT

Team: Systems Support

Department: IT Services

PURPOSE OF JOB:

This is an exciting role within the Systems Support department reporting to the Head of IT. You will work with an existing IT Infrastructure Engineer team that are responsible for all aspects of IT Infrastructure and ensure that it grows to meet the business targets. The role will work with the Head of IT, EUC Service Delivery Manager, Projects Manager, Solutions Architect to work on the delivery of new technology and ensure the smooth transition to BAU.

You will be responsible for:

• Ensuring the successful delivery of IT infrastructure to support IT systems and services.
• Define, manage, and develop IT infrastructure in cloud and on-prem to ensure security, quality, and SLAs.
• Ensuring that the core capability of the team meets and exceeds user expectations.
• Responsible for working with the projects team and service desk to ensure the smooth transition of new technology to BAU.

KEY RESPONSIBILITIES:

• Developing and maintaining an effective IT Infrastructure support function to ensure all systems are delivered to a consistently high standard with robust controls in place.
• Development and management of all delivery aspects relating to Infrastructure Support.
• Management and development of team members’ performance and activity.
• Ensuring the team maintains a high level of expertise in all relevant areas of technology.
• Providing IT infrastructure support and escalation from service desk relating to IT Infrastructure.
• Support and aid the management of the transition of technical projects to BAU Infrastructure support.
• Ownership of issues relating to IT Infrastructure support.
• Ensure that IT infrastructure is managed and maintained to meet ISO27001, Cyber Essentials Plus accreditation and maintaining a regular penetration testing schedule.
• Work within the ITIL framework.

INDIVIDUAL RESPONSIBILITIES:

• Work with Head of IT and other stakeholders to fulfil IT strategy.
• Create processes to maintain high-quality IT Infrastructure services consistently.
• Manage and develop team members ensuring both organisational and personal objectives are met.
• Manage staff levels to ensure IT Infrastructure can meet business demands.
• Define, maintain and monitor documentation, delivery standards and working practices across the team.
• Ensure requests are properly managed and delivered in line with SLAs.
• Work with the DevOps team to ensure that Infrastructure standards around resilience, security, backup, and DR are maintained to the highest standards.

QUALIFICATIONS & EXPERIENCE:

Educational Qualifications:

• Degree qualified in relevant subject.

Professional Qualifications:

• Experience of managing and developing an Infrastructure Team.
• Experience and core understanding of technologies such as Azure IaaS, Intra ID, Office 365 technologies, Exchange Online, DPL, Active Directory, SQL, and CISCO networking.
• Experience of managing and maintaining IT infrastructure, including patch management, backup, software deployment, server builds, networking, etc.
• Experience of developing and working to repeatable processes to ensure consistent quality of delivery.
• Experience of managing and developing others.
• Work within ITIL framework.

Years of Experience:

• Hold a similar role or you may be a senior IT Infrastructure Engineer in a larger team who would like to take on more responsibility.

Core Competencies & Skills:

• Ability to review, create, develop and effectively implement business processes.
• Good organisational and people management skills.
• Effective problem solver and trouble-shooter with strong commercial awareness.
• Ability to work effectively under pressure and under own initiative.
• Presentable and articulate with ability to demonstrate and build confidence/credibility with staff.
• Methodical and organised with attention to detail.