Infrastructure Analyst - Legal Sector - Leeds Centre - REF 1001

Published: October 10, 2024

Location: Leeds City Centre, Leeds, United Kingdom

Description

Job Specification: Infrastructure Analyst (hybrid role)

Salary: up to £50,000

Education Requirements: 5 GCSE's Grade A-C minimum requirement

Experience Requirements: Would suit a 2nd to 3rd Line engineer looking to develop and grow within a large organisation

Industry: Legal Services

Job Location: Leeds CC

Qualifications: Ideally Microsoft but any IT qualifications beneficial

Responsibilities: see below

Skills: 2nd to 3rd Line level (not advanced 3rd line)

Work Hours: 37.5

Holidays: 25

Bonus: Yes

Pension: Contributory pension (5% employee – 3% employer)

Social: Great team and social activities including Xmas party and EOY party, foodie Fridays (hog roast street food vans etc. in the grounds)

Insurance: Life Assurance

Income: Group Income Protection

Medical: Private Medical Care

Dentistry: Private Scheme

Health: 24/7 Online GP service

Learning and Development: PDP based and requested individually

Other Benefits:

• Fantastic work/life balance with specific, measured procedures to support wellbeing
• Progression opportunities as the Leeds office grows
• Socially engaged, open plan business
• Beautiful City Centre Location
• A host of perks including cycle to work scheme, and season ticket

Main Duties & Responsibilities

Working as part of the IT team, you will be expected to resolve 1st, 2nd, and 3rd Line support calls and assist with resolving higher-level calls. You will be the onsite presence for desk-side support to users based in Leeds with occasional travel to our Birmingham and London offices. You will also be expected to provide brief induction sessions for new starters when our full-time trainer is not available.

You will take day-to-day responsibility for a number of administrative tasks, including:

• Imaging laptops and workstations
• Provisioning and day-to-day maintenance of desktop, laptop, and mobile devices
• Setting up technical resources in meeting rooms
• Assisting with the Uniflow printer system

Finally, there will be a requirement to be part of an out-of-hours On Call rota.

Required Skills / Abilities

This is not an exhaustive list and may vary to meet the department and business needs.

• 1st and 2nd line support - Normally desk-side or phone-based, but can include remote desktops or site visits. Technologies covered will include:

• Microsoft Office 2016/365 (necessary)
• Microsoft Windows 10 (necessary)
• iManage
• Tikit Partner for Windows
• Uniflow and Flowmatrix
• Workstation/Laptop Hardware
• Remote Access Technologies (Cisco VPN, Duo2FA)
• BigHand Digital Dictation
• Online services such as LandRegistry

• Basic 3rd line support
• User Management
• Basic network infrastructure (e.g. patching phones and workstations)
• Basic network administration tasks (e.g. User configuration within various systems and administration of workstation firewall and anti-virus solutions)
• Occasional new user training: Carrying out inductions for new starters if our normal trainer is unavailable
• Dealing with all levels of staff via email, phone, and face-to-face
• Liaising with other support departments regarding issues such as new starters and office moves
• Basic vendor relationships (e.g. in relation to telecoms or IT supplies)
• Working closely as an onsite resolver with our IT Managed Service supplier who manages Servicedesk calls and server, network infrastructure.