Information Technology Technician

Responsibilities:

1. Working with the global team to provide IT support across our user base.
2. Build and deploy user workstations, installing applications and utilities.
3. Investigate, diagnose, and resolve issues relating to hardware, software, and connected devices.
4. Create and manage 365 user accounts, allocating appropriate licensing and configuring mailboxes.
5. Provide local, onsite support and remote support to our global user base.
6. Support the mobile telephony estate, ordering and configuring devices, enrolling devices in MDM, and providing end user guidance.
7. Troubleshoot connectivity issues – LAN, WAN, WIFI, etc.
8. Manage service desk tickets efficiently and effectively, adhering to SLAs.
9. Familiarity with and adherence to all CRCE/Site QHSE project related procedures.
10. Carry out duties safely and efficiently in line with the Company QHSE policies and report any unsafe conditions or incidents in the workplace, including damaged equipment or facilities.

Qualifications and Experience:

Qualifications:

• Associates Degree/HND in a related discipline.

Skills:

• Problem solving using logical and systematic approaches.
• Customer Service.

Experience of supporting the following technologies:

• Microsoft Active Directory.
• Microsoft Office suite.
• Basic PC/notebook hardware support.
• Antivirus technology and procedures.

Analytical Thinking and Problem Solving:

Day to day tasks are usually solvable through a formulaic process of elimination or by following an existing process.