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Information Technology Support Engineer
Sanderson
Brecon
Hybrid
GBP 35,000
Full time
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Job summary
An established industry player is expanding its technical support team in Brecon to meet growing customer demands. The ideal candidate will be a cloud-first Technical Support Engineer with a focus on Microsoft platforms, including Microsoft 365 and Azure AD. This role involves providing exceptional service, managing IT projects, and ensuring client satisfaction through proactive support. Join a dedicated team that values customer-first solutions and contributes to the company's growth and brand development. If you are passionate about technology and customer service, this is the perfect opportunity for you.
Qualifications
- Experience in a customer-facing IT support environment is essential.
- Expert knowledge of Microsoft 365 and its management suites is required.
Responsibilities
- Provisioning and maintaining cloud infrastructure focused on Microsoft services.
- Delivering IT projects like email migrations and firewall installations.
Skills
Education
Tools
Job description
Technical Support Engineer
- Brecon (Hybrid)
- Up to £35,000
- Full UK driving licence is required
A long-standing business in Brecon is looking to grow their technical support team due to increased customer demand and new business wins.
This customer-first business is seeking a ‘cloud-first’ Technical Support Engineer (primarily focused on the Microsoft platform). Working alongside a small team, you will work together to realize the business potential, providing exceptional service to clients, and contributing to the company's development and brand.
Technical Support Engineer Key Responsibilities:
- Hands-on provisioning, configuring, supporting, and maintaining cloud infrastructure and services, with an emphasis on Microsoft 365, Exchange Online, SharePoint, Teams, and Intune.
- Deliver IT projects (e.g., email migrations, Intune deployments, firewall installations, email threat protection implementations, internet connectivity, and VoIP).
- Managing email and network security.
- Proactive and reactive monitoring and maintenance of client networks.
- Ensuring security and upgrades are applied to desktops and laptops.
- Providing expert technical support to end-users with varying levels of IT knowledge.
- Responding to technical support requests within agreed SLAs.
- Ensuring IT systems meet industry best practices.
- Managing client expectations and ensuring timely resolution of issues to their satisfaction.
Technical Support Engineer Experience Required:
- Similar experience working in a customer-facing IT support environment.
- Excellent communication (verbal and written) and customer service skills.
- Extensive experience delivering IT support via remote and on-site methods.
- Expert knowledge of Microsoft 365 suite (including Exchange Online, SharePoint, OneDrive, Teams, Intune, Azure AD) and their management suites.
- Good knowledge of Windows Server, Active Directory, DHCP, DNS, and administration of Windows file shares.
- Some knowledge or exposure to TCP/IP, WAN, LAN, WiFi, and VPN connectivity/troubleshooting, including VLANs, NAT, and firewalls.
- Understanding of cybersecurity.
A full UK driving licence will be required to apply for this role.
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