Information Technology Project Coordinator

Job Description

Are you a Project Coordinator looking to grow your career with a market leader in hosted contact centre and customer experience solutions? Route 101, certified as a "Great Place To Work", partners with industry giants like Zendesk, Amazon, NICE, and Calabrio to help businesses build seamless customer connections.

We’re currently helping Route 101 hire a Project Coordinator to support a large-scale cloud Ccontact centre deployment for a key client of theirs. If you're detail-oriented, thrive in fast-paced environments, and want to make an impact in cutting-edge technology projects, this is the role for you!

The role:

You’ll work closely with Project Managers, workstream leads, and stakeholders to support project delivery across key phases: stand-up, discovery, design, build, test, user readiness, release, hyper care, and closure.

Responsibilities include:

• Supporting Project Managers with administrative tasks
• Tracking project progress and ensuring key deadlines are met
• Managing project documentation, RAID logs, and governance reporting
• Coordinating change and release management processes

What will help you succeed in this role?

• Previous experience of project coordination on IT projects
• Strong stakeholder management skills
• Understanding of PRINCE2 and Agile project environments
• Excellent organisational and problem-solving skills
• Experience with Azure DevOps is a big plus!

The salary & benefits:

• Competitive salary (DOE)
• Hybrid working between home and Manchester. 2-3 days onsite.
• 25 days annual leave (increasing to 30 days with tenure)
• Pension scheme: 5% employee + 4% employer (scaling up to 9% employee + 8% employer matched)
• Private healthcare
• Opportunities for professional development & career growth

Ready to join?

Apply today with your CV and let’s chat! Be part of a team that’s shaping the future of customer engagement technology.