Information Technology Manager

Job Description

The Mass Hire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. Join us as an Information Technology Manager in creating a supportive and enriching environment for our community. If you are passionate about community development and possess the required skills, we invite you to apply.

Key Responsibilities

Administrative Functions

• Authors and administers regulatory compliance policies pertaining to WIOA and our regulatory agencies.
• Performs inventory valuation of assets and generates annual reports, prepares for on-site physical and logistical inventories.
• Exercise vendor management and align fiscal requirements with state approved vendors.
• Facilitate compliance with procurement procedures.
• Works with Deputy Director – Workforce Development – Career Center Operations in financial forecasting procurement for services, subscriptions, and assets for the Career Center IT and ADA infrastructure.
• Maintains a compliant infrastructure for local, state, and federal audits.
• Tracks all network hardware asset life cycles and plans for fiscal budgets.
• Engages in multiple collaboration projects with a myriad of business and operational partners.
• Acts as the MOSES administrator, processing and submitting all procedural paperwork.
• Responsible for Technology Infrastructure/Telephony/ADA Assistive Technologies.
• Responsible for the administration of site-to-site and Hub-and-Spoke model topology for network and facilitate delivery of secondary services within infrastructure.
• Possess the ability to administer MOSES Kiosk VPN solution with granular configuration of SQL server.
• Builds out server environments, network support assets, and internal services as needed.
• Oversees the administration and maintenance of multiple bare metal units, Hyper-V roles, supporting server virtual machines, network switches, firewalls, NAS storage, and other network assets.
• Administer Faronics Core Server and configure agents of Faronics Core server to manage OS updates on all public workstations.
• Maintains Carbonite storage and backup capacity.
• Has the knowledge and ability to install and secure Wi-Fi networks.
• Maintain the Active Directory account administration and administration of O365 exchange.
• Is responsible for administration of Avaya IP Office and Voicemail PRO telephony system.

Troubleshoot

• Maintains ADA Assistive Technology infrastructure ensuring compliance.
• Provides ADA training and creation of ADA instructional videos for staff.

Information Security

• Acts as local ISO and comply with all federal, state, regulatory and contractual requirements.
• Authors and administers core policies relating to management of information security.
• Adheres to all policies around Internal Control and Information Security.
• Understands obligations and monitors any changes of PII regulatory landscape, implementing new updated policies.
• Handles PII incidents according to policies.
• Provides information security training to staff.
• Maintains an information reporting relationship with the central IT Director.
• Collaborates with Internal Control during any investigations into violations of data breaches.
• Performs other related duties as assigned from time to time.

Skills, Knowledge and Expertise

• A minimum of a High school Diploma or equivalent and relevant certification in TIA Networking, The Microsoft Certified Professional or MCP is required.
• Five to ten years of experience in an IT environment is required.
• An Associate’s or Bachelor’s degree in Information Technology Administration or a related field is preferred.
• Knowledge and experience with WIOA (and other Career Center Programs) regulations as they pertain to Information Technology, Information Security, and ADA compliance.
• Ability to develop and maintain effective working relationships and collaboration.
• Demonstrated supervisory experience.

Please Note: This position requires frequent travel between the Mass Hire Metro North and Mass Hire Boston Career Centers.

Why Work Here

• Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change.
• Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration.
• Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies.
• Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans.
• A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable.
• Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.