INFORMATION SYSTEMS SPECIALIST II

Responsible for the development, design, installation and maintenance of a department's networked computers. Assume sole responsibility as the systems or network administrator. Manages the technical aspects of the system/network. Provides user support by troubleshooting PC and Network problems, as well as acts as a liaison with personnel who operate the University Backbone Network. May supervise other technical support personnel, such as Computer Technicians and Information System Specialist I performing routine maintenance, repair, troubleshooting or PC/Network operations duties.

This position supports the Department of Medicine Information Technology Help Desk Operations Core Group. Responsibilities include:

1. Tier 2 Support
2. Configure PC/Mac
3. Troubleshoot hardware and software
4. Support, maintain, and enhance DOM IT Internal HelpDesk applications and databases
5. Collect and maintain accurate annual inventory of all services compiled from various sources and repositories (i.e. SCCM, Casper, REDCap, Servers)
6. Configure and troubleshoot printer, copier, etc.
7. Maintain and support conference room equipment
8. Train junior or new HelpDesk staff
9. Write simple batch scripts to automate tasks
10. Consult with vendors on troubleshooting and solution
11. Work closely with HSIS and UAB Central IT on integration
12. Write documentation and knowledgebase articles

Salary Range: $47,665 - $77,455

Bachelor's degree in Computer Science, Information Technology or a related field and three (3) years of related experience required. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE. A list of experience and education substitutions can be found on the UAB Compensation website, if job allows for such substitutions.

We are always on the lookout for a dynamic and energetic person to assist us with these responsibilities. There are tremendous opportunities for growth and professional development. In addition to the technical responsibilities, the person will have these additional duties:

• Be a team player
• Self-motivated
• Effortlessly work in a constantly demanding environment
• Work under minimal guidance
• Excel in Customer Service
• Evaluate, test, and suggest new technologies
• Documentation
• Work closely with HSIS and UAB Central IT on integration.