Information Governance Support Manager

Health Research Authority; Newcastle upon Tyne; On-site; GBP 37,000 - 45,000; Full time

Job description

Job Summary

The Information Governance Support Manager will play a key role in the management of Information Governance (IG) related matters with considerable freedom to act within the parameters of defined policies and legislation. The post holder will have expert / specialist knowledge in the areas of IG and an understanding of the research environment in the UK.

The post holder will work with the Information Governance and Complaints Manager to improve and develop the service provided by the IG and Complaints team to complainants and members of the public in line with the HRA's strategic objectives.

Main duties of the job

The post holder will be responsible for leading on responses to Freedom of Information Act requests, subject access requests and other IG related matters as required. This will involve communicating verbally and through written format with members of the public, research participants, members of the research team and sponsors regarding queries and concerns, which may frequently be of a sensitive, confidential, personal and potentially highly complex nature.

The individual will also support the Information Governance and Complaints Manager in ensuring the wider work of the IG & Complaints team, notably complaints and third party complaints are managed in a timely manner and in accordance with HRA policies and procedures and legal frameworks.

The post holder will support the introduction, review and maintenance of new processes and systems (databases / workflows etc) which recognise the need to learn from enquiries, as well as seeking effective remedies for those who have raised a query.

About Us

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for you, not just us and the work we do.

We're committed to creating an inclusive workplace that promotes and values diversity. We know from experience that different ideas, perspectives, and backgrounds create a stronger, more creative workplace that help us to deliver the best services.

We welcome applications which represent the rich diversity of our community. This includes:

1. age
2. disability
3. ethnicity
4. gender identity and expression
5. religion or belief
6. sex
7. sexual orientation
8. other diverse characteristics

We have policies in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

When applying to work here, speak to us about how we might be able to accommodate a flexible working arrangement - if it works for you, we'll do our best to make it work for us.

Date posted
16 April 2025

Pay scheme
Agenda for change

Band
Band 6

Salary
£37,338 to £44,962 a year

Contract
Permanent

Working pattern
Full-time

Reference number
980-HRA7147684-B

Job locations
Holland Drive, Newcastle upon Tyne, NE2 4NQ

Job Description

Job responsibilities

This role sits within the HRA Resources directorate which consists of various functions that work collaboratively to provide and deliver a range of services to staff committee members and suppliers of goods and services to the organisation.

The directorate functions are:

1. HR
2. Finance
3. Governance
4. Commercial
5. Corporate Portfolio Office
6. Equality & Diversity
7. Learning & Development

Person Specification

Qualifications
Essential

• Degree qualification or extensive portfolio of evidence or equivalent level of experience or achievement

Desirable

• IG management related qualification

Experience
Desirable

• Experience of working within the NHS, higher education, and/or clinical research

Knowledge, skills and expertise
Essential

• Excellent working knowledge of data protection, information governance and the Freedom of Information Act.
• Good understanding of the research approval, NHS governance and ethical review processes for UK health research
• Able to work on own initiative, taking decisions and actions in line with the business aims of the organisation

Desirable

• Good working knowledge relating to complaints management
• Good presentation/training skills

Analytical and judgemental skills
Essential

• Excellent organisational skills with the ability to prioritise against a background of change and uncertainty

Interpersonal skills
Essential

• Interpersonal skills to include diplomacy and sensitivity, negotiating and influencing and the ability to work well with others, at all levels in an organisation including senior staff
• Excellent interpersonal skills to be able to communicate with a range of external stakeholders including members of the public, patients and research participants concerning sensitive areas

Other
Essential

• Commitment to inclusivity and valuing diversity

Employer details

Employer name
Health Research Authority

Address
Holland Drive, Newcastle upon Tyne, NE2 4NQ

Employer's website
https://www.hra.nhs.uk/