Information Governance Service Manager

King's College Hospital NHS Foundation Trust; London; On-site; GBP 100,000 - 125,000; Full time

Job description

The Information Governance (IG) Service Manager is responsible for leading the development, implementation, and maintenance of a robust information governance framework across the organisation.

This role ensures compliance with legal and regulatory requirements (e.g., UK GDPR, Data Protection Act 2018, Access to Health Records Act 1990, NHS Data Security & Protection Toolkit (DSPT)) while fostering a culture of accountability and transparency in the management of patient, staff, and organisational data.

The post holder will drive efficiency in IG operations, mitigate information risks, and advise on all aspects of data protection, confidentiality, and records management. The IG Service Manager holds key information governance and management responsibility in the organisation, supporting and as required standing in for, the IG Manager – Operations Lead.

Information Governance Leadership

1. Develop, implement, and monitor the Trust’s IG strategy, policies, and procedures to ensure alignment with national NHS standards and legal requirements.
2. Lead the annual submission of the NHS Data Security and Protection Toolkit (DSPT), coordinating evidence collection and ensuring compliance with all mandatory standards.
3. Provide expert advice to senior leadership on IG risks, trends, and mitigation strategies.
4. Work with clinical/operational teams to embed IG best practice into daily workflows.

Personal Data Breach Management

1. Act as the Trust’s lead investigator for suspected or confirmed data breaches, ensuring timely reporting to the Information Commissioner’s Office (ICO) and affected individuals where required.
2. Maintain a breach incident log, conduct root cause analyses, and implement corrective actions to prevent recurrence.

Training & Awareness

1. Design and deliver tailored IG training programs (e.g., data protection, data sharing, records management) for staff at all levels, including mandatory training for new starters.
2. Promote a strong IG culture through campaigns, newsletters, and intranet resources.

Corporate Records Management

1. Oversee the Trust’s corporate records management lifecycle, including retention schedules, secure storage/archiving, and lawful disposal of physical/electronic records.

For further details / informal visits contact: Name: Cyndee Massa Job title: Information Governance Manager Email address: [e-mail]