Income Recovery and Enforcement Team Leader

We Manage Jobs(WMJobs); Metropolitan Borough of Solihull; Hybrid; GBP 30,000 - 50,000; Full time

Job description

Income Recovery & Enforcement Team Leader

Do you have experience of working for a local authority in a Revenues environment?

We have an excellent opportunity to join our Income Recovery Team. You will be responsible for managing and leading a team of Income Recovery and Enforcement Officers, dealing with all aspects of administering and collection of Council Tax, Non-Domestic Rates, Business Improvement District (BID), Sundry Income and overpaid Housing Benefit.

Your Responsibilities:

• Leading a team in the effective recovery of debts owed to the Council, whilst being sensitive to a customer’s needs.
• Managing the workload and resource planning for the Income Recovery Team to ensure work is completed accurately and promptly.
• Organising and coordinating work activities and resources including training, coaching and mentoring team members.
• Making decisions on complex and challenging cases and complaints.
• Reporting on income collection statistics and identifying trends.
• Completing information requested on government returns relating to income collection.

Your Qualifications:

• Experience of working in a Revenues environment for a local authority.
• Experience of team planning, organising and coordinating work activities and resource management.
• Working knowledge of Council Tax, Business Rates, Sundry Income and overpaid Housing Benefit legislation and expert knowledge of at least one of these areas.
• Experience of training new team members on income recovery processes.
• Experience in resolving customer complaints and escalated enquiries.

This is a great opportunity to contribute to the success of a busy Income Recovery Team, collecting income to support crucial Council services and improve the lives of Solihull residents.

We Offer:

• A range of flexible working options.
• Generous annual leave entitlements with the opportunity to purchase up to 10-days additional leave per year.
• A flexitime scheme with up to 24 days per year.
• Access to our Employee Assistance Programme – a 24 hour independent, free and confidential advice and support service.
• Family and carer friendly policies.
• Access to the Local Government Pension Scheme.
• Employee benefits including staff discounts, subsidised travel passes and Cycle 2 Work Scheme.

We recognise that work is what you do and not necessarily where you go. Our aim is to balance the needs of our employees with service delivery and for this role, this will include a combination of working from home and from our offices in central Solihull. During your induction period, this role will be predominantly office based to enable full training and support.

To apply, please click on the link below. If you have a specific question regarding this post, please contact Louise Lynch, Income Operations Manager on 0121 704 6514.

Interview date – w/c 12th May 2025

This post will require a basic DBS check.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.

Attached documents:
JDPS - Income Recovery and Enforcement Team Leader.docx