Income Collection Administrator - Ref: RT09024

Income Collection Administrator - Ref: RT09024

Salary: G4 £25,183 to £27,269 per annum

Contract: Full-time

Your role will be to work as part of the Income Team within the Financial Administration & Support Service. You will be responsible for providing an efficient and effective income collection administration service to meet the aims, objectives and needs of Financial Administration and the wider organisation.

You will be required to carry out the following duties:

1. Assist in recovery of debt to ensure the maximisation of income, including validating and printing invoices, raising credits, taking telephone payments, producing copy invoices and dealing with telephone and email queries.
2. Provide a customer focused service, including effectively dealing with enquiries from all sources, taking appropriate action to resolve queries where necessary and preparing correspondence as appropriate.
3. Undertake the accurate reconciliation of financial information relating to debtor accounts.
4. Timely processing and validation of financial transactions including external invoices and credit notes, including ensuring the accuracy of calculations and providing support in matters relating to non-compliance.

This is a customer-facing role and as such you will be expected to communicate verbally and deal effectively with enquiries from all sources, taking appropriate action to resolve queries where necessary and preparing correspondence as appropriate. This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers.

To be successful you will have experience of working in a financial administration environment, together with possession of GCSE Maths and English Grade C or above and/or Business and Finance / Admin qualification Pass level or higher.

Please see Job Description and Employee Specification for full details of the main activities and the abilities required to perform those activities.

Closing date: Thursday 9th January 2025

Important note: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.