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Incident Manager
Computer Futures / SThree Group
United Kingdom
On-site
GBP 80,000 - 100,000
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Job summary
An established industry player is seeking an experienced Incident Manager to lead and support incident management efforts. In this role, you will provide timely updates to stakeholders, manage multiple priorities, and run Post Incident Reviews to ensure continuous improvement. Your strong leadership and communication skills will be essential in engaging with partners and navigating the dynamic environment of banking incidents. This is a fantastic opportunity to make a significant impact in a fast-paced setting, where your resilience and flexibility will be valued as you handle critical incidents and major IT releases.
Qualifications
- Proven experience in Group Incident Management with strong leadership skills.
- Ability to manage multiple priorities in a dynamic environment.
Responsibilities
- Lead/support Major Incident Managers on Bronze or Silver Incidents.
- Provide updates on incident status and track actions to completion.
Skills
Incident Management
Leadership Skills
Communication Skills
Banking Experience
Multi-Priority Management
Job description
I am looking for an experienced Incident Manager.
Key Responsibilities:
- Lead or support Senior Group and Major Incident Managers on Bronze or Silver Incidents.
- Provide timely updates to stakeholders on incident status, service impact, and actions/timelines.
- Run and document Post Incident Reviews (PIRs) and track actions to completion.
What You'll Need:
- Proven experience in Group (Business) Incident Management.
- Strong leadership and development skills.
- Understanding of key technologies and applications in banking.
Essentials:
- Strong communication skills.
- Banking experience.
- Ability to manage multiple priorities in a dynamic environment.
- Experience in Partner engagement through Incidents, PIRs, and/or Service Reviews.
- Tenacity, resilience, and flexibility to work OOH/Standby for incidents and major IT releases.
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