Incident Manager

ENGINEERINGUK; Chippenham; Hybrid; GBP 40,000 - 80,000

Job description

Job Description Incident Manager

Position Description

The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission-critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. We work collaboratively with global technology companies, cutting edge SMEs and academia to deliver the optimal solution for each client.

CGI was recognised in the Sunday Times Best Places to Work List 2024 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you'll be part of an open, friendly community of experts. We'll train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position will be a hybrid position, working out of our site in Chippenham.

Your future duties and responsibilities

We are seeking an experienced and motivated Incident Manager to join our team. In this role, you will be at the forefront of managing incidents and problems within our project/programme, ensuring that working services are restored promptly and efficiently. The ideal candidate will bring robust experience as an incident manager (or a similar role) and have a deep understanding of identifying, treating, and eliminating incidents, problems, and changes.

Key Duties and Responsibilities

1. Incident & Problem Management: Oversee and manage incidents and problems within your organisational area.
2. Operational Direction: Provide clear direction to operational teams during and after incidents.
3. Root Cause Analysis: Identify and understand the causes of incidents and determine the best methods to eliminate the root cause.
4. Impact Assessment: Plan, track, and assess the impact of incidents and problems on project deliverables and scope.
5. Incident Notifications: Manage incident notifications within agreed methods and timeframes.
6. Escalation & Reporting: Report any issues and required escalations through the appropriate channels.

Required qualifications to be successful in this role

1. Defence Experience: Proven experience working in Defence environments.
2. Incident Management Expertise: Demonstrable experience as an incident/problem manager or in a similar role.
3. Impact Assessment: Strong knowledge and experience in assessing the impact of incidents against project scope.
4. Stakeholder Engagement: Confident in managing and engaging with stakeholders.

Desired Competencies

1. Communication: Excellent verbal and written communication skills.
2. Process Management: Strong process management abilities to streamline incident handling.
3. Leadership: Proven leadership skills to guide and support teams during critical incidents.

If you are ready to leverage your expertise in incident management to drive operational excellence and maintain service continuity, we invite you to apply and become a key player in our success story.

Skills

• Defense
• Incident Management

Reference 1201059