Inbound Support Associate

Summary:

At Imperial, we sell, distribute, and service General Merchandise, Seasonal Products, and Health/Beauty/Wellness Products to our customers. The inbound support associate supports the production teams by providing them with the necessary tools needed allowing them to maintain customer satisfaction.

If you are punctual, team-oriented, committed to safety, enthusiastic and willing to learn, come join us at Imperial!

Warehouse experience is preferred.

Pay: $16.50/hr

Schedule: 9AM-5:30PM

Why Join Imperial?

• Growth Opportunities
• Monthly Company Store – Discounted Products Sold to Employees
• Monthly Food Events, including some food trucks in the spring/summer!
• Conveniently located 150 Blackstone River Rd. Worcester, MA on a Bus Route!
• Full comprehensive benefit package (Full Time Employees)

Essential Duties and Responsibilities

The incumbent supports the production teams by providing them with the necessary tools needed allowing them to maintain customer satisfaction.

The successful candidate will be responsible for performing all of the duties successfully, related to maintenance that includes:

• Utilize reach truck and transporter to support inbound teams.
• Send totes and products upstairs using a reach truck.
• Sweep surge.
• Empty trash in surge and bulk area.
• Plastic pallets and wooden pallets down from upstairs.
• Move full carts from cut stations to staging area.
• Bring empty carts back to cut stations.
• Remove empty pallets from lines.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be certified on reach truck and transporter.

Education:

• High School Diploma or GED.
• Basic computer skills – requiring able to use a log in and password, follow simple instructions.

Experience:

• Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience.

Language Skills:

• Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.
• Ability to write and speak simple sentences in English.

Mathematical Skills:

• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.

Non-Essential Duties and Responsibilities

• General housekeeping of work area.
• Other duties as assigned.

Physical/Mental Requirements

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee will frequently handle items weighing up to 2 pounds, may occasionally lift up to 50 pounds (depends upon line). Specific vision abilities required by this job include close vision.

Reasoning Ability:

• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Work Environment

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee regularly works near moving mechanical parts (rollers).
• The noise level in the work environment is usually moderate.