Inbound Sales Development Representative

OneSignal; London; Hybrid; GBP 30,000 - 50,000; Full time

Job description

Inbound Sales Development Representative

London

OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users - including readers, fans, players and shoppers - engaged and up to date by delivering billions of messages daily.

1 in 5 new apps launches using OneSignal! We support companies in 140 countries, including Zynga, USA Today, Bitcoin.com, Eventbrite, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.

We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, New York, New Jersey, Oregon, Pennsylvania, Texas, Utah and Washington, as well as in the UK and Singapore - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Mateo, CA and London, UK, and offer flex seating options for employees to work together in-person where we don't have offices. Hiring in Singapore is done in partnership with a local PEO.

OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work.

We’re looking for a highly motivated and ambitious Inbound Sales Development Representative (SDR) to qualify and convert inbound leads into pipeline opportunities for our Account Executives (AEs). In this role, you’ll play a key part in OneSignal’s growth by engaging with potential customers who have expressed interest in our solutions, ensuring they receive a seamless and valuable experience. You’ll collaborate closely with your assigned AE(s) in our London Office to understand ideal customer profiles, nurture relationships, and book high-quality meetings that lead to closed deals.

Reporting to the Head of Global Sales Development in New York, you’ll sit in our London office and be a part of a globally distributed team. This is a hybrid role and you will be working out of our London office two days a week. This role is ideal for someone eager to learn, grow, and make an impact in a fast-paced, high-growth environment.

What You’ll Do:

• Qualify & Convert Inbound Leads: Engage with marketing-generated leads, assess their needs, and qualify them for the sales pipeline.
• Respond to Prospects Quickly: Act as the first point of contact for inbound inquiries via email, chat, and phone, ensuring timely follow-ups and engagement.
• Educate & Build Interest: Understand OneSignal’s offerings and articulate value propositions to prospective customers based on their pain points.
• Book & Confirm Meetings: Schedule high-quality discovery calls for AEs, ensuring prospects are well-prepared and confirming attendance.
• Lead Nurturing: Maintain relationships with potential customers who may not be immediately ready to buy, providing relevant content and follow-ups to keep them engaged.
• Collaborate with Sales & Marketing: Provide feedback on lead quality, common prospect objections, and trends to help refine targeting and messaging strategies.
• Leverage Sales Tools: Utilize Salesforce, Outreach, LinkedIn Sales Navigator, and other tools to track engagement, maintain accurate data, and streamline outreach efforts.
• Achieve SQL Quotas: Consistently meet or exceed monthly quotas for sales-qualified leads that convert into pipeline opportunities.
• Develop Product & Industry Knowledge: Become fluent in OneSignal’s product offerings and market trends to provide insights and value to prospects.
• Participate in Sales Enablement: Engage in regular training and coaching sessions to improve sales skills and product understanding.

What You’ll Bring:

• Experience in Sales/Business Development (0–2 years): Exposure to an SDR/BDR role or similar experience in lead qualification, prospect engagement, or customer service.
• Strong Communication Skills: Excellent verbal and written communication, with the ability to build rapport and clearly convey value.
• Customer-Centric Mindset: A passion for engaging with potential customers, understanding their needs, and delivering an exceptional experience.
• Proactive & Organized: Ability to manage multiple conversations and tasks efficiently while maintaining attention to detail.
• Resilience & Adaptability: Thrives in a fast-paced, high-growth environment and remains motivated despite challenges.
• Tech-Savviness: Comfortable using CRM tools (Salesforce, HubSpot), sales engagement platforms (Outreach.io, Apollo), and research tools (LinkedIn Sales Navigator, ZoomInfo).
• Collaboration & Teamwork: Works well with AEs, Marketing, and RevOps to align on strategies and improve conversion rates.
• Growth Mindset: Open to feedback, eager to learn, and motivated to develop into an Account Executive role.

Qualities we look for:

• Friendliness & Empathy
• Accountability & Collaboration
• Proactiveness & Urgency
• Growth Mindset & Love of Learning