Inbound Sales Advisor

Reed; Northampton; Hybrid; GBP 28,000 - 41,000; Full time

Job description

Inbound Insurance Sales and Service Consultant

Start date: 12th May 2025

Location: Northampton, UK

Department: Operations - Inbound

Employment Type: Permanent

Work Model: Hybrid

Starting Salary: £28,411 plus eligibility to the company's Annual Bonus Scheme.

Our inbound Insurance Sales and Service Consultants are pivotal in understanding the needs of and providing solutions to our existing and prospective customers, dealing with sales, service, and renewal queries.

Our inbound Consultants take calls from existing customers who have questions or need to make changes to their current policy. They also sell insurance policies, following the sales and renewal processes through to completion, ensuring card payment details and direct debits are accurate while always providing exceptional customer service.

If you can work well under pressure and are naturally curious, we'd love for you to apply. We’re looking for someone excited to develop in a sales and customer service role. You’ll need experience working in a regulated environment and telephone sales, or be able to show transferable skills demonstrating relevant experience that would make you a great fit for this role.

You’ll thrive in this role if you care about the customers you are speaking with and have a desire to help them. We’ll train you on our system, as well as all the ways we like to communicate with our customers, to deliver a high-quality experience.

Salary Progression: You can increase your salary once every twelve months, with half-year reviews to £31,648, then £34,866, and finally £40,014.

We also offer a range of flexible benefits including:

1. 25 Days annual holiday
2. A flexible benefits scheme with an allocated allowance each year to choose from benefits including private medical insurance, dental insurance, travel insurance, up to five days extra holiday, and gym membership
3. Private medical insurance through BUPA that covers any pre-existing medical conditions as a core benefit
4. A dedicated learning platform that lets you balance both work and life goals

We are a diverse, ambitious community driven by our mission to be a force for good. We value diverse backgrounds to provide a balance of voices and perspectives. We care deeply about making a positive impact and want people who are curious, creative, and champion themselves, their colleagues, and our customers. We’re a disability confident employer and will do all we can to help with your application, and are happy to discuss any adjustments you may need.

Above all, we’ll value the difference you bring and offer opportunities for you to thrive and succeed.

Additional Information:

1. This is a hybrid role; you’ll be working up to eight days per month from our Northampton hub, subject to team needs.
2. We’ll provide all the equipment you need to work from home on the other days; you’ll need a broadband connection with a speed of 20Mbps or more.