Inbound Customer Service/Sales Advisor - Remote

Inbound Customer Service/Sales Advisor - Remote

Job Title: Inbound Customer Service & Sales Representative
Location: Remote
Salary: £23,000 + Performance-Based Bonuses

Overview
CCA is excited to be working alongside a leader within the insurance/financial services sector for their latest recruitment drive. Known for delivering top-notch products and exceptional customer experiences, CCA is looking to speak with customer-focused individuals to discuss this excellent opportunity for the role of Inbound Customer Service & Sales Representatives.

Job Summary
As an Inbound Customer Service & Sales Representative, you will be the friendly voice and first point of contact for any support. The role will involve handling incoming inquiries, providing solutions, and introducing customers to products and services that add value to their experience. This remote role is ideal for someone who is customer-focused, persuasive, and driven to meet performance goals.

Key Responsibilities

1. Customer Support: Answer inbound calls, emails, and chats, assisting customers with inquiries and account management.
2. Sales and Upselling: Identify customer needs and recommend additional products or upgrades that align with their interests.
3. Problem Solving: Quickly address customer concerns, resolving issues in a friendly, efficient manner.
4. Maintain Accurate Records: Document customer interactions and update CRM systems to keep track of communications and sales activities.
5. Meet Performance Goals: Work toward monthly targets in both customer satisfaction and sales metrics.

What We're Looking For

1. Excellent Communication Skills: Friendly, clear, and professional communication style.
2. Sales Oriented: Comfortable recommending products and upselling when appropriate.
3. Self-Motivated: Able to work independently, stay organized, and meet targets in a remote environment.
4. Experience: Previous experience in customer service, call centers, or sales is a plus but not required.

What's on Offer

1. Competitive Salary + Bonuses: Base salary with opportunities for performance-based rewards.
2. Work from Home: Enjoy a fully remote role with flexible hours.
3. Training and Growth Opportunities: Ongoing support to help you succeed and develop your skills.
4. Supportive Team Environment: Join a company that values collaboration, innovation, and career growth.

How to Apply
Ready to join a team that values great customer experiences and sales excellence? Apply today.