Inbound Customer Service Representative

We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

● *GROW AS YOU GO. *We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.

● *BE BOLD, BE YOU. *#SuperCharged represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.

● *WORK TOGETHER TO MAKE AN IMPACT. *We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.

● *GAIN STABILITY, AND EXPAND POSSIBILITIES. *We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.

● *MAXIMIZE YOUR EXPERIENCE. *We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences, and feedback to shape and drive the future of the Group.

*About HCL….*

HCLTech is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age; with a worldwide network of R&D, innovation labs and delivery centers and ‘Ideapreneurs’ working in 50 countries. HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.

*Come and work with us.*

*Are You Looking A New Change In Career? Are You Looking a Job Based in Belfast City?*

*HCL have an exciting opportunity And Want To Share This With You*.

*We Are Looking For Customer Service Executives For Our Clients Based In Belfast City Centre, We Are Conveniently Located On Great Victoria Street.*

*Your Responsibilities:*

* Managing Our Inbound Customer Service Via Telephone.
* Providing A High Standard Of Customer Service To Our Customers.
* Dealing With First Time Customer Query Resolution When Possible, Dealing with Correct Escalation Procedures.
* Using And Implementing Feedback Given From Coaching And Monitoring Sessions.
* Maintaining High Standard Data Security And GDPR Regulations.
* Following Your Assigned Daily Schedules and Tasks.

*What Are We Looking For?*

* Somebody With A Passion For Good Customer Service for our Client.
* Excellent Written And Verbal Communication Skills.
* Punctual And Conscient.
* Good Attention To Detail.
* Managing Complaints

*Hours:*

* 40 Hours Per Week
* Monday - Friday 08:00 - 20.00
* 1 in 3 Saturdays 0800-1200

*Salary:*

* £11 P/H
* Paid fortnightly

*Requirements:*

* Full Time Availability
* Photographic ID (Passport Or Driving License)

HCL\_BSERV

Job Type: Full-time

Salary: £22,880.00 per year

Schedule:
* 8 hour shift

Work Location: One location


Reference ID: PEARFT22