Import/Export Clerk

We are looking for a bright enthusiastic individual who has had at least 3 years general forwarding experience especially in Exports.

Duties

1. Work according to the export process: including all country specific requirements
2. Responsible for customer contacts
3. Assist in supplier and customer queries
4. Assure timely billing as per company policy
5. Deal with all aspects of Imports/Exports
6. Deal with all customer issues
7. Provide excellent customer service
8. Correct flow of documentation
9. Able to work independently within the export process
10. Be able to deal with all export shipments from start to finish
11. Knows supplier conditions, deliver terms, Inco terms and purchasing conditions
12. Good knowledge of computer system, and invoicing
13. Knowledge and experience of Customs and documentation
14. Good communication skills
15. Able to manage own working time effectively
16. Arranging air, sea & road import bookings
17. Working start to finish on files
18. Looking after key accounts
19. Raising Invoices
20. Managing direct client accounts
21. Ensure customer queries and complaints are resolved efficiently and effectively in line with our policies and procedures.

Requirements

1. Proven experience in an export operational role.
2. Excellent data entry skills with attention to detail.
3. Ability to work effectively both independently and as part of a team in a fast-paced environment.
4. Strong organisational skills and the ability to manage multiple tasks simultaneously.

Hours

Monday - Friday 8am - 5pm