Implementation Specialist

Job Title: Implementation Specialist – South West

Function: Commercial

Location: Field Based

Type: Permanent

Salary: £33,647, with the potential to rise up to £39,585 over 3 years

Closing Date: 29th October 2024

NHS Supply Chain are recruiting for an Implementation Specialist (South West region), within the Medical Technology team.

Purpose of the role

The Implementation Specialist works in a regionally based remote technical implementation and change management team, supporting the successful implementation of activity within the Medical Technologies area, ensuring benefits are realised and contribute to organisational KPIs and strategic objectives.

As Implementation Specialist, you’ll work with our customers within the North West to ensure the transition to the NHS SC operating model is scoped, managed and implemented. Working independently, you will collaborate across a complex stakeholder landscape including NHS Supply Chain internal and external facing teams.

Every day you will…..

• Management and development of regionally based NHS Trust implementation pipeline of activity driving NHS SC service adoption.
• Ensure work is managed within the North West to support timely delivery of all opportunities.
• Deliver stakeholder engagement activities to support development of effective project working relationships and to identify and respond to stakeholder needs and concerns.
• Ensure you have the appropriate technical training required to undertake integration and implementation activity cross organisationally from NHS Providers through NHS Supply Chain and onto Suppliers.
• Obtaining all relevant and required data to begin and progress new business migrations.
• Support in unblocking challenges, issues, and resistance of operating through the NHS Supply Chain transactional model for all opportunities with the Medical Technologies area.
• Contribute to reviewing existing operations in own area of work and generate new ideas to assist in identifying continuous improvements.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards.
• 27 days holiday plus bank holidays, with the option to purchase an additional 5 days.
• We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.
• A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with us contributing 12% when you contribute 6%).
• Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.
• 2 days of paid volunteering leave allowing you to give back to your community.
• Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

• Experience of Customer Relationships.
• Account Management Experience.
• Experience of managing a variety of stakeholders, as well as the capability to influence and directly engage a wide range of stakeholders to remove any barriers and achieve desired results.
• Data analysis experience.
• Intellectual capability to manage queries and complaints and successfully resolve issues.
• An adaptive and solutions focused mind-set guidance when required on speaking in a clear, concise, and compelling manner.
• Must hold a valid UK driving Licence.

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at Careers@supplychain.nhs.uk.

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at careers@supplychain.nhs.uk who will be happy to help you with alternative ways to apply.

We reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.