Implementation Lead - London

NHS Business Services Authority; Eastbourne; Hybrid; GBP 40,000 - 80,000; Full time

Job description

Join the NHS Business Services Authority (NHSBSA) in a transformative leadership role, where you'll play a pivotal part in the national delivery of the Future NHS Workforce Solution.

The future solution will build upon the success of the Electronic Staff Record (ESR), which is the national HR and payroll system for the NHS. It processes £55 billion in payments each year to NHS colleagues, which is 7% of the UK's workforce.

You'll drive the successful implementation of the future solution. Your role will involve strategic leadership, managing key implementation activities, and ensuring seamless delivery across multiple User Organisations.

There are 4 regional roles available and 2 national. All roles require travel across all NHS regions where required.

The roles will be appointed on a permanent basis and are being recruited to support a specific workstream within the FWS programme, which is scheduled to run until 2030.

Accountabilities include:

• Lead the optimisation of the current workforce solution across a range of NHS user organisations.
• Lead the annual assessments of the workforce solution, identifying opportunities for optimisation that align with strategic workforce objectives.
• Maintain an in-depth technical and functional understanding of the current workforce solution (ESR) to effectively influence senior stakeholders and ensure the full benefits of optimisation are realised.
• Assist the Senior Implementation Leads in building and developing the Readiness and Implementation team, setting clear strategic goals and ensuring the team has the necessary resources, framework, and operational procedures to support user organisations effectively.
• Play an instrumental role in delivering comprehensive support for organisations and support them in their efforts to overcome barriers and secure senior leadership buy-in.
• Work alongside the Senior Implementation Lead to develop frameworks that assess the readiness of user organisations to optimise the current solution and successfully implement the future one.

What do we offer?

• 27 days leave (increasing with length of service) plus 8 bank holidays.
• Flexible working (we are happy to discuss options such as compressed hours).
• Hybrid working model (we are currently working largely remotely).
• Career development.
• Active wellbeing and inclusion networks.
• Excellent pension.
• NHS Car lease scheme.
• Access to a wide range of benefits and high street discounts!

About us:

Here at the NHS Business Services Authority (NHSBSA), what we do matters. We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we’re proud to be part of something meaningful, that touches millions of lives.

We design our services around customer needs and place people at the heart of our organisation. That’s why when you join us, you’ll be empowered and supported to help your career grow.

As one of the UK’s Best Big Companies to work for, we’re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.

We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.

We’re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.

Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!

Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.

We are people connected to care.

Job Description:

In this role, you are accountable for:

Operational Service Delivery & Optimisation:

1. Responsible for the optimisation of the current workforce solution across the allocated sub-set of user organisations in maximising capabilities and achieving business goals.
2. Provide leadership in the planning and successful execution of annual assessments of the current workforce solution with user organisations to encourage user organisations to identify areas where optimisation can support their strategic workforce objectives and provide enhanced project support for user organisations ongoing optimisation initiatives.
3. Maintain a detailed technical and functional knowledge of the current workforce solution in order to influence senior stakeholders within user organisations in order to maximise the benefits offered through greater optimisation.

Establishment and management of the Readiness and Implementation Team:

1. Supporting the Senior Implementation Leads in the creation and development of the Readiness and Implementation team. Support the setting of strategic goals and be responsible for the resourcing, framework development, and operational procedures that will allow the function to provide comprehensive readiness and implementation support for user organisations.

Data Insight & Reporting:

1. Accountable for the data quality and insight collection for the current workforce solution and user organisation readiness for the future solution.
2. Support the development of sustainable reporting frameworks/systems that captures detailed and repeatable intelligence on both User Organisations state of readiness to implement the future solution and the various HR, Payroll and IT systems currently in place over a five-year period.

Stakeholder Relationship Management:

1. Build and manage relationships with the future supplier and within NHS regions, including ICBs/ICSs and user organisations up to the most senior leadership level and wider stakeholders to foster engagement and collaboration on both the current workforce solution optimisation and the future solutions design and rollout.
2. Influence commitment from user organisations to fulfil their roles in preparing for and implementing the new solution.
3. Imparting difficult to understand, technical and solution related information to senior stakeholders as required.
4. Supporting organisations in their efforts to optimise the current workforce solution and the roll out of the future solution.
5. Representing the NHSBSA on external and internal boards as required.

Developing the capabilities of the User Organisations:

1. Support the Senior Implementation Lead in the development of frameworks that will assess the change management, and wider capabilities needed for a user organisation to both optimise the current workforce solution and to successfully implement the future solution.
2. Working with the future supplier teams to develop and roll out the materials, skills and/or products that will support user organisations.
3. A senior member of the Readiness and Implementation team you will have operational knowledge and capability of resource planning and associated budget requirements to support and advise user organisations as they plan and deliver implementation readiness projects.

Applications will be reviewed regularly and we may take the decision to close the advert early at any point up until the closing date, if we receive a high number of suitable applications.

If you're interested in this role, it's important that you get your application in early to avoid missing this fantastic opportunity.

Interview will be held in person, WC 12th May. Details to follow for those shortlisted.