Immigration Consultant Support

Skyline House, First Floor
200 Union Street
London, SE10LX, GBR

Newland Chase, a wholly owned subsidiary of CIBT, is the leading global provider of immigration and visa services for corporations and individuals with over 1,600 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 60 offices in 27 countries.

With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, focused on global immigration strategy and advisory services for corporations worldwide and CIBTvisas, the market leader for business and other travel visa services for corporate and individual clients.

We commit to delivering a superior service experience to our clients on each and every engagement.

Opportunity at Newland Chase:

We have exciting opportunities at Newland Chase. We value our employees and prioritize their career growth and development. As part of our team, you will work with world-class visa and immigration experts. You will learn in a dynamic, collaborative, and complex global environment, using industry-leading technology solutions. Our profound commitment to ethics, compliance, and diversity, along with our respect for one another, are key to our strength and success.

Position Overview:

Newland Chase Immigration Consultant Support assist the Immigration Consultants to coordinate global immigration services, providing compliant and best practice immigration guidance to a portfolio of clients who are internationally relocating. Our Immigration Consultant Support staff support the Immigration Consultants as well as the wider Newland Chase team with organisational and administrative tasks with speed and accuracy, encompassing a variety of tasks whilst assisting in client case work within the guidelines of the OISC, with the end goal of delivering superior service.

Consultant Support roles are based in the UK.

Responsibilities:

• Assisting with the preparation of client application packs for corporate and private client matters for submission to the Home Office, this will be for both in country and out of country submissions. Working directly with consultants, liaising with the Home Office and visa centres regarding progress on visa applications. Chasing decisions but would not include providing ‘representations’ or correspondence that addresses any issues at a case level other than to request updates.
• Updating Immigo (Newland Chases database) with necessary information including any actions directly taken as the case proceeds; adding management and government fees to Immigo to assist with invoicing
• Reviewing, drafting and assisting with the submission of online government application forms – checking partially completed forms, drafting the information for consultant and/or applicant to review and once the Immigration Consultant has provided sign off for the application, support to make the online submission and pay the application fee.
• Drafting and assisting with the assignment of Certificates of Sponsorship (CoS), as well as undertaking other various tasks on the Sponsor Management System, as directed by the case consultant
• Preparing and requesting Ecctis statement where necessary
• Audit and close cases on Immigo as directed by the team.
• Supporting consultants with the issuance of appointment and completion letters to clients – this would include entering details onto templates for consultant’s approval. Consultant to sign off and send the completion letter.
• Working as part of the wider support team by providing support where necessary, managing own time to ensure maximum efficiency whilst remaining flexible to changing priorities.
• Answering the phones to clients, passing onto the relevant immigration consultant, as well as accurately capturing new business enquiries – provide company information and we can signpost UKVI website or OISC etc.
• Pulling reports including document expiry reports.
• Undertaking and/or assisting with Right to Work checks where required (advanced).
• Training new Consultant Support staff joining the company (advanced).
• Maintain strict confidentiality, ensuring secure document handling and protection of client Personal Identifiable Information (PII) and all other data, adhering to the company’s data security policies and procedures.
• Complete all work in strict compliance with law, regulations and company policies, supporting CIBT’s and Newland Chase’s strong ethical culture.
• Proven excellent communication skills, interpersonal skills and good telephone manner — E
• Proven organisational abilities and time management skills— E
• Proficiency in Microsoft Word and Excel — E
• Strong client service mentality – E
• Strong administrative experience - E
• Experience in immigration or related field – D
• Planning and organising
• Working collaboratively in a team
• Delivering results and meeting customers’ expectations
• Working well under pressure and with accuracy
• Ability to meet deadlines
• Exceptional attention to detail, accuracy and strong proofreading skills
• Comfortable with learning new systems and technology

Our Values:

Our Values emphasise the following 6 key areas:

Embrace Global Diversity – We work collaboratively and seamlessly across a global footprint to deliver exceptional client satisfaction.

Achieve Excellence Through Accountability– We hold ourselves and each other accountable for our clients' successes, instilling confidence and trust by taking ownership, delivering on commitments and exceeding expectations.

Understand Our Clients – We listen to our clients, understand their needs and expectations, and work closely with them to develop the best solution based on their business goals and mission.

Pursue knowledge and Stay Informed – We are informed experts connected to our clients, operating in a dynamic, fast‐paced and complex global environment.

Operate as a team– We respect, trust and support one another; recognizing that we provide the best solutions for clients because we rely on each other.

Act with Complete Integrity ‐ We protect our clients' interests, data and reputations through a strong ethical culture and rigorous compliance programs.