Imaging Receptionist/Helpdesk (Band 2) - County Hospital Imaging Department Reception and Helpd[...]

Main area County Hospital Imaging Department Reception and Helpdesk Grade Band 2

Contract: Permanent

Hours: Part time - 18 hours per week (Weekday shifts, mornings, days, evenings - Including weekends and bank holidays)

Job ref: 205-6764200-A

Employer: University Hospitals of North Midlands NHS Trust

Employer type: NHS

Site: County Hospital

Town: Stafford

Salary: £23,615 pro rata

Salary period: Yearly

Closing: 01/01/2025 23:59

Band 2

Job overview

An exciting part-time opportunity has arisen within the Imaging Directorate, County Hospital Reception Team for an enthusiastic, efficient and flexible individual who is able to multi-task.

This is a demanding role comprising a wide range of administration duties and telephone Helpdesk support. You will need to communicate well at all levels and have good attention to detail. Telephone / ICT skills are essential. You will be a quick thinker who is able to juggle tasks, a team player, and also a confident person who can work independently.

You will need to be flexible as the rota requires Monday to Sunday working including mornings, afternoons, long days, weekends, and bank holidays. The role will also include occasional cover at Royal Stoke Hospital Imaging Department.

Main duties of the job

1. To welcome patients into the Imaging Department and attend to them on the Imaging computerised system. The patients attending could be for X-Ray, CT, MRI, Ultrasound, and some Interventional Radiology.
2. To complete administration duties including using a PC to process all the referrals coming into the department, processing DNAs, actioning emails, answering the telephone, Batch Printing, and booking patients into the correct department together with some ad hoc duties as needed.
3. To liaise with all clinical Team Leaders and staff in the Imaging Department.

Working for our organisation

University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching, and research. We are the specialist centre for major trauma for the North Midlands and North Wales.

All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.

UHNM creates and encourages a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return, we ask all of our employees to make a commitment to the values, co-created by our staff, patients, and carers, that unite us as a Trust.

At University Hospitals of North Midlands NHS Trust, we know that investing in, supporting, and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.

Detailed job description and main responsibilities

For further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager.

Person specification

• Knowledge of Microsoft Office
• Good standard of Education - English and Maths
• Reception Experience
• Knowledge of Data Protection & Confidentiality
• Good Communication Skills
• NHS Experience
• Ability to deal with customers and handle enquiries
• Knowledge of CRIS
• Experience of handling complaints
• Data inputting

Experience

• Experience of working in a fast-paced demanding administration environment
• Experience of handling a large volume of telephone calls
• Knowledge of Imaging Services

Important information about your application

• All correspondence will be sent to you via the email address you applied from. Please ensure you check your emails regularly.
• References - please ensure you provide email addresses for all referees for the last three years of employment.
• We are committed to equality of opportunity and welcome applications from everyone regardless of ethnicity, disability, gender, age, faith, or sexual orientation. Appointment will be based on merit alone.
• Flexible working will be considered in line with Trust policies.
• New recruits are required to pay for their Disclosure and Barring Service check (and admin fee) prior to starting if the role requires a DBS check.
• We work with ‘trac.jobs’ to support our recruitment process. If you have any queries regarding this, please read this privacy notice.

University Hospitals of North Midlands NHS Trust (UHNM) has been awarded the Gold Award for proudly supporting those who serve. We actively encourage applications from the Armed Forces community.

We will communicate with you regarding your job application via email. Please be aware that we cannot guarantee the security of any emails sent/received via non-encrypted format.

If you would like support completing an application form, please contact the recruitment department on 01782 675533 where one of our trained assistants will be able to help.

At UHNM we are fortunate to receive a high volume of applications for many of our roles; on this occasion, we would reserve the right to close any advert early, therefore please apply without delay!

If you obtained your qualifications overseas, you will be required to provide an official government translation through ECCTIS (formerly known as NARIC). Please note, this is in addition to any professional registration requirements and not a replacement for your qualifications.

If you are currently in the UK on a visa, you must have at least six months remaining on your visa at the time of application to ensure sufficient time for the recruitment and training process associated with the role. The requirement of at least six months remaining on your visa does not apply to a Skilled Worker Visa, as a new Skilled Worker Visa would be required for a new role.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.